Forum Discussion

Scottsr's avatar
Scottsr
Freshman
3 years ago

Replacing a HT2000W modem with one I'm buying

I would like to purchase a Hughesnet supplied HT2000W modem to reduce my monthly bill. I found one for sale. Is there a guide showing the steps needed to replace my modem?

HT2000W
modem
setup
  • GabeU's avatar
    GabeU
    3 years ago

    Scottsr 

     

    As far as I know it doesn't work that way.  A lease account stays a lease account.  You can't replace the modem with one you've purchased and have the account converted into a purchase account.  

     

    Though I could be wrong about this, I believe the only way to change to a purchase account is to cancel your current leased service, wait for 45 days after the service has been terminated, and then sign back up with a purchase rather than as a lease.

  • josephinelcajon's avatar
    josephinelcajon
    New Poster
    2 years ago

    They need an option to buy out the leased equipment at any point but especially after your contract has ended. Forcing you to buy a repair plan to fix leased equipment is so wrong!

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      2 years ago

      Users who buy the equipment still have to pay to have it repaired. You're not forced to buy a repair plan; you can pay for individual tech visits when/if you need them.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    3 years ago

    Scottsr 

     

    As far as I know it doesn't work that way.  A lease account stays a lease account.  You can't replace the modem with one you've purchased and have the account converted into a purchase account.  

     

    Though I could be wrong about this, I believe the only way to change to a purchase account is to cancel your current leased service, wait for 45 days after the service has been terminated, and then sign back up with a purchase rather than as a lease.

    • Scottsr's avatar
      Scottsr
      Freshman
      3 years ago

      Thanks, you are correct. I am just finding this out through Hughes.