Forum Discussion
Throttle Speeds Recently Dropped
Beam 42 dropped its throttle speed at noon on 1/20 MST to 30 KBPS and it’s not been over 50 kbps since. (Or at least MY connection to Hughes on 42 went totally south then.) I personally offered 56 kbp...
sepmeier,
Thanks for reaching out! From what I'm seeing, you currently have plenty of data on the account, with about 46 of your monthly 50GB remaining. Your data resets every month on the 12th, so it doesn't seem that your speeds were throttled due to lack of data on the 20th. Is this issue ongoing on a different HughesNet account? In addition, as it is with normal bandwidth, your speeds are split up amongst devices, which could cause the throttle speed for one device to appear lower than it would be otherwise.
Thanks,
Remy
We had a 50GB plan for a year and when school went online, started running out of high speed data regularly but found er could live with the data throttle of 1-3 mbps until it refreshed. A couple of months ago I added voip since the Qos on cell phone wifi calling was obviously set very low priority and nobody could understand a word. At that time I changed to a 10GB plan with thr voip (budget tight). That worked until 1/20/21 when throttle speed dropped to <50kbps. Really useless. So, I reset to a 50GB plan again - which is what you’re seeing now. I can really afford the 50GB and the voip but with school, the 30-50 KB throttle speed made use impossible, so I had no choice.
We won’t make it 30 days at 50GB cap and I throttle back is really worse than dial up I’m not sure how to continue. Half of my daughters curriculum is video lecture and assigned video to watch and report on (Edgenuity). At 1-3mbps it worked. We’ve got to get it back to those advertised speeds.
It was as I said quite workable - but something changed. I wasn’t congestion since when I bought tokens performance was not showing congestion. It’s a throttle setting.
What I’m asking is / somebody get us back to our throttle at 1-3mbps. Please. Without this speed - which is slow but st least T1-E1 speed - we can use the internet. This dial up with 1.5-4 sec latency, 500msec jitter at 30Kbps - it’s equivalent to no service. My daughter can’t even stay logged in.
We won’t make it 30 days at 50GB cap and I throttle back is really worse than dial up I’m not sure how to continue. Half of my daughters curriculum is video lecture and assigned video to watch and report on (Edgenuity). At 1-3mbps it worked. We’ve got to get it back to those advertised speeds.
It was as I said quite workable - but something changed. I wasn’t congestion since when I bought tokens performance was not showing congestion. It’s a throttle setting.
What I’m asking is / somebody get us back to our throttle at 1-3mbps. Please. Without this speed - which is slow but st least T1-E1 speed - we can use the internet. This dial up with 1.5-4 sec latency, 500msec jitter at 30Kbps - it’s equivalent to no service. My daughter can’t even stay logged in.
sepmeier,
While we have no way to determine at this point what your throttle speeds would be, we can definitely look into it once your monthly high-speed data is depleted. The throttle speeds fluctuating are normally due to congestion, and there isn't normally much that is changeable, but once the time comes we can see what we can do. We apologize for the inconveniences, and I hope we can get this resolved and back to the normal 1-3mbps when throttled.
Thanks,
Remy
- I understand if it’s a congestion issue - with the increase of home office work it’s got to be a pain for satellite operators. I was doing this internationally in 1995 and do understand the bandwidth and complexity of Ka operations.
It’s BAD, though. It did start on the 20th at noon. Even in plan speeds are lower during the day now - 3-5 mb from sites other than speedtest sites are routine (it’s easy to time the download speed of files known files. Perhaps a new school or business user was added on beam 42 that day.
Anything you can do to balance the traffic would be appreciated! I know Charlie Ergin from my days in satellite and the value he places on “optimal cash flow” but over subscription in the face of Elon’s Starlink roll out won’t help him there!🤣
Thanks again for your help!
