Forum Discussion

rossalissalove's avatar
rossalissalove
Freshman
8 years ago
Solved

12.1.9 -- A transmit problem has occurred

First problem I am having is our internet service has been very poor over the past few weeks. Our 2g internet has been very slow and has become difficult to use. Second problem is that our 5g interne...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Hi rossalissalove,

     

    Thank you for your patience while your case was worked. I pulled up your account and I see that Wade has already issued a dispatch to replace the radio and modem. Your Dispatch is currently scheduled for Thursday, Jun 28, 2018 between 02:00 PM-05:00 PM. I'll privately message you your local tech's contact info so that you can coordinate if that time does not work out for you.

     

     

rossalissalove's avatar
rossalissalove
Freshman
8 years ago

The modem is plugged directly into the wall outlet and has been for a while. And in regards to the 5g issue, our devices have been able to use it and connect to it up until a few weeks ago when the 5g disappeared and we have not changed devices so it's not an issue of our devices.

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

rossalissalove

 

Is it possible that the 5Ghz WiFi was somehow turned off in the modem?  To make sure it's on, go here, then click on WiFi Settings on the left.  Use admin as the password, then check to make sure that the SSID Enable and SSID Broadcast boxes are checked for the 5Ghz radio.  Also, click on Advanced Setup on the left, then Wireless, and make sure that the 5Ghz Frequency Band box is checked.