Forum Discussion

rossalissalove's avatar
rossalissalove
Freshman
7 years ago
Solved

12.1.9 -- A transmit problem has occurred

First problem I am having is our internet service has been very poor over the past few weeks. Our 2g internet has been very slow and has become difficult to use. Second problem is that our 5g interne...
Performance
  • Liz's avatar
    Liz
    7 years ago

    Hi rossalissalove,

     

    Thank you for your patience while your case was worked. I pulled up your account and I see that Wade has already issued a dispatch to replace the radio and modem. Your Dispatch is currently scheduled for Thursday, Jun 28, 2018 between 02:00 PM-05:00 PM. I'll privately message you your local tech's contact info so that you can coordinate if that time does not work out for you.

     

     

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago
rossalissalove wrote:

I went into the settings and unchecked the boxes you told me to and the 5g actually showed up but I couldn't connect to it. But then a few minutes later I went back in and rechecked those settings and it disappeared again. And the "12.1.9 -- A transmit problem has occurred" message has popped up again. Can't we just get a new modem or something?

Hopefully a rep will take another look at what could be causing the 12.1.9 state code, and possibly the issue with the 5Ghz WiFi.  I don't know that the modem itself is having an issue, but anything's possible.  

 

Wade

  • rossalissalove's avatar
    rossalissalove
    Freshman
    7 years ago

    THE ABOVE IS A PICTURE OF THE MESSAGES WE KEEP GETTING FROM THE HUGHESNET SYSTEM CONTROL CENTER. CAN SOMEONE PLEASE FIX THIS ISSUE. I HAVE BEEN TRYING AND TRYING AND TRYING TO GET SOMEONE FROM HUGHESNET TO FIX THIS PROBLEM TO NO AVAIL. THIS IS NOT GOOD CUSTOMER SERVICE! WE KEEP HAVING THE SAME ISSUES OVER AND OVER AGAIN. SLOW INTERNET AND NO ACCESS TO OUR 5G WIFI. WE PAY $100 A MONTH FOR THIS INTERNET SERVICE AND THIS IS NOT ACCEPTABLE. I WANT A SOLUTION TO THESE PROBLEMS PLEASE.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    rossalissalove 

     

     

    Hopefully Wade is working on your issue.   

     

    Edit:  You edited the DSS out of the picture, so I'm deleting the edited picture I posted.  :) 

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi rossalissalove,

     

    Thank you for your patience while your case was worked. I pulled up your account and I see that Wade has already issued a dispatch to replace the radio and modem. Your Dispatch is currently scheduled for Thursday, Jun 28, 2018 between 02:00 PM-05:00 PM. I'll privately message you your local tech's contact info so that you can coordinate if that time does not work out for you.