Forum Discussion
12.1.9 -- A transmit problem has occurred
- 7 years ago
Hi rossalissalove,
Thank you for your patience while your case was worked. I pulled up your account and I see that Wade has already issued a dispatch to replace the radio and modem. Your Dispatch is currently scheduled for Thursday, Jun 28, 2018 between 02:00 PM-05:00 PM. I'll privately message you your local tech's contact info so that you can coordinate if that time does not work out for you.
rossalissalove wrote:I went into the settings and unchecked the boxes you told me to and the 5g actually showed up but I couldn't connect to it. But then a few minutes later I went back in and rechecked those settings and it disappeared again. And the "12.1.9 -- A transmit problem has occurred" message has popped up again. Can't we just get a new modem or something?
Hopefully a rep will take another look at what could be causing the 12.1.9 state code, and possibly the issue with the 5Ghz WiFi. I don't know that the modem itself is having an issue, but anything's possible.
- rossalissalove7 years agoFreshman
THE ABOVE IS A PICTURE OF THE MESSAGES WE KEEP GETTING FROM THE HUGHESNET SYSTEM CONTROL CENTER. CAN SOMEONE PLEASE FIX THIS ISSUE. I HAVE BEEN TRYING AND TRYING AND TRYING TO GET SOMEONE FROM HUGHESNET TO FIX THIS PROBLEM TO NO AVAIL. THIS IS NOT GOOD CUSTOMER SERVICE! WE KEEP HAVING THE SAME ISSUES OVER AND OVER AGAIN. SLOW INTERNET AND NO ACCESS TO OUR 5G WIFI. WE PAY $100 A MONTH FOR THIS INTERNET SERVICE AND THIS IS NOT ACCEPTABLE. I WANT A SOLUTION TO THESE PROBLEMS PLEASE.
- Liz7 years agoModerator
Hi rossalissalove,
Thank you for your patience while your case was worked. I pulled up your account and I see that Wade has already issued a dispatch to replace the radio and modem. Your Dispatch is currently scheduled for Thursday, Jun 28, 2018 between 02:00 PM-05:00 PM. I'll privately message you your local tech's contact info so that you can coordinate if that time does not work out for you.
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