Forum Discussion

MrBuster's avatar
MrBuster
Senior
6 years ago
Solved

2.1.1 Unable to communicate with Outdoor Unit

  I was seeing dropped packets / dropouts recently, and after rebooting the HW2000W this morning it would not connect to the outdoor unit with the above message.  I rebooted many times, and eventual...
ODU malfunction (question)
Performance
  • Liz's avatar
    Liz
    6 years ago

    Right, the code history also indicated issues with the cable so I've instructed the tech to replace it and anything else as needed to ensure a stable connection.

     

    -Liz

Liz's avatar
Liz
Moderator
6 years ago

Hello MrBuster, 

 

Thanks for bringing this to our attention. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.

 

Your dispatch is currently scheduled for our earliest available slot: Thursday, Oct 1, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Thanks,

Liz

MrBuster's avatar
MrBuster
Senior
6 years ago

Thank you

 

I forgot to mention, when I was getting the 2.1.1 error, the Built-in Self Test showed passed for all except 'Cable Connectivity' which failed.  Since it started up after a reboot correctly without the 2.1.1 error, the test is showing passed for everything and other than that group of errors in the hour after starting, it has been working this morning.

 

The cable looks good, as far as I can see -- could a loose connection up on the dish cause this?  The messages from the modem made me think it was a cable problem or an issue with the thing on the dish.