Forum Discussion
2g internet very slow and no 5g internet
Hello rossalissalove, Thank you for posting. I have run diagnostics on your account and based on the results, a repair visit will be needed. I have scheduled the repair for Thursday, Jun 28, 2018, between 02:00 PM-05:00 PM. If you would like to reschedule please call us at 866-347-3292.
THE ABOVE IS A PICTURE OF THE MESSAGES WE KEEP GETTING FROM THE HUGHESNET SYSTEM CONTROL CENTER. CAN SOMEONE PLEASE FIX THIS ISSUE. I HAVE BEEN TRYING AND TRYING AND TRYING TO GET SOMEONE FROM HUGHESNET TO FIX THIS PROBLEM TO NO AVAIL. THIS IS NOT GOOD CUSTOMER SERVICE. WE KEEP HAVING THE SAME ISSUES OVER AND OVER AGAIN. SLOW INTERNET AND NO ACCESS TO OUR 5G WIFI. WE PAY $100 A MONTH FOR THIS INTERNET SERVICE AND THIS IS NOT ACCEPTABLE. I WANT A SOLUTION TO THESE PROBLEMS PLEASE.
Do either of you work for hughesnet and/or are hughesnet representatives?
rossalissalove wrote:Do either of you work for hughesnet and/or are hughesnet representatives?
No. We do not work for HughesNet and are not HughesNet representatives. We are fellow customers.
rossalissalove wrote:Do either of you work for hughesnet and/or are hughesnet representatives?
This site is customer to customer support, with occasional interventions by Hughesnet staff to deal with things customers have no access to (such as your account). You're very lucky, because the two customers who helped you are top of the line experts.
