Forum Discussion

A-l-e-x-99's avatar
A-l-e-x-99
New Poster
2 years ago

3.1.1 error

I have not had Internet access since roughly 10:30 PM Eastern on May 15th. Only the top and bottom lights are lit on my HT1100 modem, and the 192.168.0.1 page gives a system state code of 3.1.1. The ...
Outage
Service issues
  • GabeU's avatar
    GabeU
    2 years ago

    Though the reps will need to make the ultimate determination as to what's going on, I'd check to make sure that the coax connector is at least finger tight at the back of the modem. It doesn't need to be tighter than that, but it shouldn't be loose. You may even want to unscrew it, then screw it back in, though be careful, as it's easy to mess up the copper wire in the middle of the connector if it doesn't insert properly when reattaching it.

     

    A 3.1.1 error suggests a problem with the cable, though again, the reps will need to make the ultimate determination.

     

    They may need to get some personal information from you in order to locate your account, but they'll ask for it to be provided to them via private message, for which they'll provide a link.

GabeU's avatar
GabeU
Distinguished Professor IV
2 years ago

Though the reps will need to make the ultimate determination as to what's going on, I'd check to make sure that the coax connector is at least finger tight at the back of the modem. It doesn't need to be tighter than that, but it shouldn't be loose. You may even want to unscrew it, then screw it back in, though be careful, as it's easy to mess up the copper wire in the middle of the connector if it doesn't insert properly when reattaching it.

 

A 3.1.1 error suggests a problem with the cable, though again, the reps will need to make the ultimate determination.

 

They may need to get some personal information from you in order to locate your account, but they'll ask for it to be provided to them via private message, for which they'll provide a link.