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doloresvp's avatar
doloresvp
New Member
20 days ago

5g support

Our TV's Wi-Fi is working on 2.4g but our local tower keeps switching from 4g to 5g and back again. The 5g+ is picked up by TV but 2.4 g password doesn't work with it.  Cannot access Netflix.

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  • Damian's avatar
    Damian
    Moderator
    20 days ago

    Hello @2doloresvp

     

    Thank you for reaching out to us and sorry to hear this. It sounds like there may be a bit of a "signal mix-up" between the tower outside for cellular service and the Wi-Fi networks inside your home that relate to Hughesnets modem and service. The 4G and 5G you see on your phone are cellular generations for cell towers relating to you mobile phones provider, while the 2.4Ghz and 5Ghz on your TV are Wi-Fi frequencies form your Hughesnet internet service. These are two completely different technologies that just happen to share very similar names.

     

    Since your TV already likes the 2.4G signal, it is best to stick with that one for a stable connection. Also 5Ghz networks usually work within very short distances which is likely why it doesn't work well with the TV unless your modem is very close to the TV. 

    To get Netflix running again, simply go into your TV settings and "forget" the 5G network that is causing trouble. Re-select your specific 2.4Ghz home network and enter your password carefully. This should lock the TV onto the right signal and get your shows back on track. Hoping this helps! -Damian