Forum Discussion

nightmaster's avatar
nightmaster
Freshman
8 years ago

7000 Dowload Allowance Zone Problem Again.........

I am having the same HN7000S Free Download Period not working problem that I had last September. I've had this problem for a week now. If I set something up to download between 2am and 7am it is stil...
Data Management
  • Liz's avatar
    Liz
    8 years ago

    Good morning Louis,

     

    Our engineers have addressed this so your Free Download Zone should be working again. Please let me know if you require additional assistance.

     

Liz's avatar
Liz
Moderator
8 years ago

Hi Louis,


Welcome back and thank you for providing these details. I've escalated your case to the same engineer who helped us out last fall with the same issue. Once I have any news to share or additional questions, I'll post back. 

 


Your cooperation, patience, and understanding are much appreciated.

 

  • nightmaster's avatar
    nightmaster
    Freshman
    8 years ago

    Thank you Liz!

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      You're welcome, Louis!

       

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Good morning Louis,

       

      Our engineers have addressed this so your Free Download Zone should be working again. Please let me know if you require additional assistance.

       

      • nightmaster's avatar
        nightmaster
        Freshman
        8 years ago

        Thank you so much Liz! You are a splendid asset to Hughesnet customers!

         

        Louis