Forum Discussion

nightmaster's avatar
nightmaster
Freshman
8 years ago

7000 Dowload Allowance Zone Problem Again.........

I am having the same HN7000S Free Download Period not working problem that I had last September. I've had this problem for a week now. If I set something up to download between 2am and 7am it is stil...
Data Management
  • Liz's avatar
    Liz
    8 years ago

    Good morning Louis,

     

    Our engineers have addressed this so your Free Download Zone should be working again. Please let me know if you require additional assistance.

     

Liz's avatar
Liz
Moderator

Hi Louis,


Welcome back and thank you for providing these details. I've escalated your case to the same engineer who helped us out last fall with the same issue. Once I have any news to share or additional questions, I'll post back. 

 


Your cooperation, patience, and understanding are much appreciated.

 

nightmaster's avatar
nightmaster
Freshman
8 years ago

Thank you Liz!

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    You're welcome, Louis!

     

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good morning Louis,

     

    Our engineers have addressed this so your Free Download Zone should be working again. Please let me know if you require additional assistance.

     

    • nightmaster's avatar
      nightmaster
      Freshman
      8 years ago

      Thank you so much Liz! You are a splendid asset to Hughesnet customers!

       

      Louis

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Thank you Louis, I'm glad to have helped. :)