Forum Discussion
A HN Suggestion...then my Rant
I've been working I.T. now since 1977, most places I've worked provided the customer or employee's a portal to provide general information, downtimes, outages...etc, I think HN could reduce service c...
Hi Pete,
Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.
-Liz
Was there an actual outage, Carmen? They normally let people know about widespread outages, but local ones they don't mention.
Hi Pete,
Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.
-Liz
Liz wrote:Hi Pete,
Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.
-LizThank you Liz, I belive outage alerts, local or widespread can help reduce CS calls, emails, chats. as long as the hughesnet main page is not affceted :)
Agreed, it would reduce calls and chats, for sure.
maratsade wrote:Was there an actual outage, Carmen? They normally let people know about widespread outages, but local ones they don't mention.
when I was finally reconnected and contacted support again, a different CS person, I asked the same question "is there an issue with email or the SSO server?" and then immediatly said 'please do not reboot my modem', that CS person said there was an issue with getting connected to email services.
