You don't have permission to access on this server. I cannot get on this website since 4 days ago. I can get on it at my workplace and on my mobile data for my cell phone. when I put my cell ph...
OK; hopefully the reps here (Liz , Remy , Damian) will get back to you with more troubleshooting steps. They can also run remote diagnostics to see if they see anything wrong with the equipment. When you're home, check your system status here: http://192.168.0.1/#!/usage Look for the system state code at the top and please report what the code is. It should be 0.0.0, but it could be something else and that code can give a clue about what's going on.
Thank you for reaching out! We'd definitely like to find out what's going on here. I pulled up your account to do some diagnostics, but it appears we don't currently have communication with your modem! When you get home, please do as maratsade suggested and attempt to locate the state code as listed above.
The State code is 0.0.0 I still cannot get on the website here but I can at my workplace. If I use wifi out here on my tablet I cannot get to the website either, but if I turn off wifi and use mobile date I can get on the web site. I'm at a loss here. Any more ideas to try? Thank you so much for all your help so far.
It's possible that the website is blocking access from HughesNet users, for whatever reason.
Hopefully Remy will be able to get to the bottom of it. Going forward, I would leave the modem plugged in. This way it can keep a running tally of logs that might assist Remy or other HughesNet reps in determining the cause of the problem. Unplugging it purges the logs, so at least for now I'd leave it plugged in. The reps may effect a reboot remotely, however, when they're running their diagnostics or as a form of troubleshooting.
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DENIED","id":"message:136908","revisionNum":1,"repliesCount":25,"author":{"__ref":"User:user:89711"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:136908"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:136908"},"body@stripHtml({\"truncateLength\":200})":" You don't have permission to access on this server. I cannot get on this website since 4 days ago. I can get on it at my workplace and on my mobile data for my cell phone. when I put my cell ph...","body@stringLength":"584","rawBody":"
You don't have permission to access on this server.
I cannot get on this website since 4 days ago. I can get on it at my workplace and on my mobile data for my cell phone. when I put my cell phone on the hughesnet wifi I get the same access denied. I have tried unplugging the modem and waiting at least 15 minutes to no avail, unplugging all cords and the electricity too. I still cannot get on the website I need to do work with at home. Please help in any way possible.
You don't have permission to access on this server.
I cannot get on this website since 4 days ago. I can get on it at my workplace and on my mobile data for my cell phone. when I put my cell phone on the hughesnet wifi I get the same access denied. I have tried unplugging the modem and waiting at least 15 minutes to no avail, unplugging all cords and the electricity too. I still cannot get on the website I need to do work with at home. Please help in any way possible.
I tried but it still wont let me get to this website. Still saying access denied.
","body@stringLength":"94","rawBody":"
I tried but it still wont let me get to this website. Still saying access denied.
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When I got home tonight I clicked on the icon to my web sight and it came up perfect! Some of you must have fixed it! Thanks so much.
When I got home tonight I clicked on the icon to my web sight and it came up perfect! Some of you must have fixed it! Thanks so much.
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OK; hopefully the reps here (Liz , Remy , Damian) will get back to you with more troubleshooting steps. They can also run remote diagnostics to see if they see anything wrong with the equipment. When you're home, check your system status here: http://192.168.0.1/#!/usage Look for the system state code at the top and please report what the code is. It should be 0.0.0, but it could be something else and that code can give a clue about what's going on.
OK; hopefully the reps here ( , , ) will get back to you with more troubleshooting steps. They can also run remote diagnostics to see if they see anything wrong with the equipment. When you're home, check your system status here: http://192.168.0.1/#!/usage Look for the system state code at the top and please report what the code is. It should be 0.0.0, but it could be something else and that code can give a clue about what's going on.
wrote:
I tried but it still wont let me get to this website. Still saying access denied.
Thank you for reaching out! We'd definitely like to find out what's going on here. I pulled up your account to do some diagnostics, but it appears we don't currently have communication with your modem! When you get home, please do as maratsade suggested and attempt to locate the state code as listed above.
Thank you for reaching out! We'd definitely like to find out what's going on here. I pulled up your account to do some diagnostics, but it appears we don't currently have communication with your modem! When you get home, please do as maratsade suggested and attempt to locate the state code as listed above.
The State code is 0.0.0 I still cannot get on the website here but I can at my workplace. If I use wifi out here on my tablet I cannot get to the website either, but if I turn off wifi and use mobile date I can get on the web site. I'm at a loss here. Any more ideas to try? Thank you so much for all your help so far.
The State code is 0.0.0 I still cannot get on the website here but I can at my workplace. If I use wifi out here on my tablet I cannot get to the website either, but if I turn off wifi and use mobile date I can get on the web site. I'm at a loss here. Any more ideas to try? Thank you so much for all your help so far.
It's possible that the website is blocking access from HughesNet users, for whatever reason.
Hopefully Remy will be able to get to the bottom of it. Going forward, I would leave the modem plugged in. This way it can keep a running tally of logs that might assist Remy or other HughesNet reps in determining the cause of the problem. Unplugging it purges the logs, so at least for now I'd leave it plugged in. The reps may effect a reboot remotely, however, when they're running their diagnostics or as a form of troubleshooting.
It's possible that the website is blocking access from HughesNet users, for whatever reason.
Hopefully Remy will be able to get to the bottom of it. Going forward, I would leave the modem plugged in. This way it can keep a running tally of logs that might assist Remy or other HughesNet reps in determining the cause of the problem. Unplugging it purges the logs, so at least for now I'd leave it plugged in. The reps may effect a reboot remotely, however, when they're running their diagnostics or as a form of troubleshooting.
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