When I got home tonight I clicked on the icon to my web sight and it came up perfect! Some of you must have fixed it! Thanks so much.
I tried but it still wont let me get to this website. Still saying access denied.
OK; hopefully the reps here (Liz , Remy , Damian) will get back to you with more troubleshooting steps. They can also run remote diagnostics to see if they see anything wrong with the equipment. When you're home, check your system status here: http://192.168.0.1/#!/usage Look for the system state code at the top and please report what the code is. It should be 0.0.0, but it could be something else and that code can give a clue about what's going on.
DEBPOSTON wrote:I tried but it still wont let me get to this website. Still saying access denied.
Okay I will and thank you so much.
DEBPOSTON,
Thank you for reaching out! We'd definitely like to find out what's going on here. I pulled up your account to do some diagnostics, but it appears we don't currently have communication with your modem! When you get home, please do as maratsade suggested and attempt to locate the state code as listed above.
Thanks,
Remy
Thanks I will. I did leave my modem unplugged the morning to try getting it back up tonight. Hopefully you can do the diagnostics tonight or tomorrow if I cannot get it working again. Thanks so much.
The State code is 0.0.0 I still cannot get on the website here but I can at my workplace. If I use wifi out here on my tablet I cannot get to the website either, but if I turn off wifi and use mobile date I can get on the web site. I'm at a loss here. Any more ideas to try? Thank you so much for all your help so far.
For the sake of clarity, is it THIS website you're not able to access, as in the HughesNet Support Community, or some website you're trying to use for work?
A web site that I use for Work at our office
It's possible that the website is blocking access from HughesNet users, for whatever reason.
Hopefully Remy will be able to get to the bottom of it. Going forward, I would leave the modem plugged in. This way it can keep a running tally of logs that might assist Remy or other HughesNet reps in determining the cause of the problem. Unplugging it purges the logs, so at least for now I'd leave it plugged in. The reps may effect a reboot remotely, however, when they're running their diagnostics or as a form of troubleshooting.
