Yup, it's free! Hope it works out well for you. Have a great weekend!
Hi timk1,
I see it's your first post here, so welcome to the community! I pulled up your account to investigate and first thing I'd like to do is get you our latest model modem. The HT2000w is on the way and will arrive in a few days; no need to return your HT1100. Let me know if you see any difference once you swap modems. Here are instructions on how to replace modems.
In the meantime, I made an adjustment to your modem so once you get home, power cycle it before using the internet.
Your cooperation, patience, and understanding are much appreciated.
Thanks for sending the new modem. It arrived today and I will get it powered up. I will report back in a week to give it time for issues to creep up.
There was no discussion of associated costs. Has this been sent free of charge?
Yup, it's free! Hope it works out well for you. Have a great weekend!
