Forum Discussion
Any Known Gateway Issues In ELP TX? Frequently Loosing Association
Yes Liz, all weekend no problems (!?!), yet all week previously until you put in the fix schedule it was like clockwork and constant.
But he could still see major issues when he got here, and he was a new to Hughes installer (from DTV) having only been doing Hughes for 5 months or so he said.We had power outages a few times early this morning and today, so I lost all the hourly history, but so far I think it's looking good!
I've seen a few (maybe 1-3) red X's in uplink hourly history though, but I assume a random one here or there is always going to be normal, but there hasn't been any issues or solid rows of X's like before.Will give another update in few days, thanks again Liz!
It starts out looking like turbo page is being lost/reset, then it devolves into gateway and association lost and it seems regaining that back always takes 3-5 minutes or more when this happens (sometimes 10-20 minutes).
Disabling turbo page doesn't help, status stays degraded when this is happening due to the lost gateway I assume. Signal strength good during all these times (115-118 etc)
This happened probably 20+ times yesterday and has already happened at least 3-5 times today while simply trying to post this inquiry.
I thought maybe yesterday was a fluke and engineers were adjusting things, but I'm starting to think maybe that's not the cause now since it's carrying on today too.
We'd like to in case it would help, but have not reset the modem manually in case someone needed to look at logs/stats. It took 20+ minutes of trying just to add in this edit/follow-up
Hello cybo54,
Thank you for posting and providing these updates. I've run diagnostics and there isn't anything significant happening with your gateway. Is the intermittent connectivity happening still today?
