Forum Discussion

cybo54's avatar
cybo54
Junior
8 years ago

Any Known Gateway Issues In ELP TX? Frequently Loosing Association

Is there any known current issues with the El Paso TX gateway? We're on beam 49 gateway 11

 

Seems like this is our issue, we keep loosing association with the gateway.  This keeps happening numerous & repetitive times over the past two days, more often in frequency during the afternoon and evening.

 

I checked weather there today, today there was a tiny storm in the area but not exactly there, unsure about yesterday.

Association
ELP TX
Gateway
Performance
  • cybo54's avatar
    cybo54
    8 years ago

    Yes Liz, all weekend no problems (!?!), yet all week previously until you put in the fix schedule it was like clockwork and constant.
    But he could still see major issues when he got here, and he was a new to Hughes installer (from DTV) having only been doing Hughes for 5 months or so he said.

     

    We had power outages a few times early this morning and today, so I lost all the hourly history, but so far I think it's looking good!
    I've seen a few (maybe 1-3) red X's in uplink hourly history though, but I assume a random one here or there is always going to be normal, but there hasn't been any issues or solid rows of X's like before.

     

    Will give another update in few days, thanks again Liz!

  • cybo54's avatar
    cybo54
    Junior
    8 years ago

    It starts out looking like turbo page is being lost/reset, then it devolves into gateway and association lost and it seems regaining that back always takes 3-5 minutes or more when this happens (sometimes 10-20 minutes).

     

    Disabling turbo page doesn't help, status stays degraded when this is happening due to the lost gateway I assume. Signal strength good during all these times (115-118 etc)

     

    This happened probably 20+ times yesterday and has already happened at least 3-5 times today while simply trying to post this inquiry.

     

    I thought maybe yesterday was a fluke and engineers were adjusting things, but I'm starting to think maybe that's not the cause now since it's carrying on today too.

     

    We'd like to in case it would help, but have not reset the modem manually in case someone needed to look at logs/stats.  It took 20+ minutes of trying just to add in this edit/follow-up

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Hello cybo54,

       

      Thank you for posting and providing these updates. I've run diagnostics and there isn't anything significant happening with your gateway. Is the intermittent connectivity happening still today?

       

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Hi cybo54,

         

        You're welcome! Can you please double-check the coax's connection to the modem? If it's not tightly screwed in, please secure it and let me know once that's done.

         


        Your cooperation, patience, and understanding are much appreciated.