Forum Discussion

Levon0079's avatar
Levon0079
New Member
4 years ago

Anyone have this issue?

Unable to resolve gateway.  You do not have connectivity to the gateway.   Internet was working and all of a sudden it shut down.  Ever since I've gotten this message.  Anyone have a fix?   Tried ...
  • Levon0079's avatar
    Levon0079
    4 years ago

    GabeU  Thanks.  I kinda was figuring the same thing but hoping it wouldn't have to go that far along with being without service for almost a month.  Really didn't want to be responsible for the tech service but it is what it is.  Thanks again Gabe!  

GabeU's avatar
GabeU
Distinguished Professor IV
4 years ago

Levon0079 

 

From what you're describing it does sound like a tech visit is needed, unfortunately.  It may very well be a component of the system or even a pointing issue.  And with there being no connection it's not possible for them to perform remote diagnostics on the equipment.  

 

I should add that when the reps are back they may take a look, but I have a feeling they'll come to the same conclusion of requiring a truck roll.  They're on M-F from approximately 9AM to 6PM EST.

  • Levon0079's avatar
    Levon0079
    New Member
    4 years ago

    GabeU  Thanks.  I kinda was figuring the same thing but hoping it wouldn't have to go that far along with being without service for almost a month.  Really didn't want to be responsible for the tech service but it is what it is.  Thanks again Gabe!  

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      4 years ago

      Levon0079 

       

      You're welcome.  🙂