Forum Discussion
Solved
AOL is blocking E-mail from Hughesnet addresses -
There used to be a section in support where we could just list the e-mail addresses that we were blocked from sending to, but I cannot find it. Going to customer support, no one seems to know what I...
- Hello All,
I've received an update. Our e-mail support team was able to send an email to a test AOL account using a hughes.net e-mail account. They reported there was no issues sending to AOL. The header that was provided to us by Terry indicates there was an individual block placed on that e-mail address. If the person you are trying to e-mail to has accidentally filtered you as spam, or their mailbox has filtered you as spam, they will need to place you on their safe senders list. This is especially true if you are sending daily e-mails that may cause the other person's inbox to inadvertently mark you as spam.
Please check with these users from AOL to make sure that you are on their safe senders list and re-try the messages again. If you still experience issues after this, please let us know.
Thank you.
Amanda
Hi Terry and Sally,
Can you both e-mail us directly at communitysupport@hughes.com with a copy of the bounceback email header indicating the stoppage? We need this information to see where exactly the e-mails are being tied up.
I appreciate your involvement into getting this resolved, we have no qualms about getting this fixed for anyone affected.
Thanks,
Amanda
Can you both e-mail us directly at communitysupport@hughes.com with a copy of the bounceback email header indicating the stoppage? We need this information to see where exactly the e-mails are being tied up.
I appreciate your involvement into getting this resolved, we have no qualms about getting this fixed for anyone affected.
Thanks,
Amanda
