Forum Discussion
Bad install.....Bad customer service on the phone
After reading up more on that buffering issue, I've seen posts dating back to at least 2016, so it is a known issue. Known to all but new customers, that is. Not the kind of surprises people enjoy.
BungalowMo,
Thanks for reaching out! I see it's your first post here. Welcome to the Community! I was able to get your account pulled up through your Community profile, which is great! I went ahead and read into the previous call notes with the agent you spoke with, and it seems they did in fact escalate you to our Post Install team! They'll reach out to the phone number on file, and will make sure the issue is resolved! I'll keep an eye on the case, and provide updates as they come. In regards to the buffering issue, I wasn't able to locate previous troubleshooting history. What streaming services do you commonly use to watch television?
Thanks,
Remy
