Forum Discussion
Bad service
We have been experiencing complete outages but they only lasted a few minutes. Now we have had our internet slowed down to almost completely unuseable rates. I spent time with tech support and all th...
I do not have a control center that I am aware of. When the internet is completely out only two lights are lit on the router. When I am experiencing slower than normal service all the lights are lit on the router like normal. I also have a VOIP phone box that works fairly well when the internet is working like it should.
I don’t know if any of this information helps, but it is starting to look like Starlink may be the solution.
Try going to http://systemcontrolcenter.com/#!/home/information. The SCC doesn't need the internet to work, but you need to have your WiFi working, and if it isn't, you need to connect your device to the modem with an Ethernet cable. If neither, then your best bet is to wait until a rep comes on and checks out your system remotely.
You can also try going through Overview Account, located at the top of the page, and see if that shows you any info. But that does require a connection.
This is the system status. Is there more information somewhere that is needed to diagnose my problems?
You're state code is 24.1.1 (download throttled). This means you're in FAP, which means you've exceeded your monthly allowance and now your speeds are throttled. You can restore normal speeds by buying tokens or by waiting until your monthly allowance resets. To read about FAP (Fair Access Policy) go here: https://legal.hughes.com/FairAccessPolicy.cfm
I live in an area where getting satellite signal is already weak. My speeds are next to nothing now. I have used my all my data before and the system did not slow to this extent ever before.
If this is the solution, then my only option is to contact Starlink. HughesNet will be losing my business.
