Forum Discussion

Ruralinthehills's avatar
Ruralinthehills
Freshman
5 months ago

Bad service

We have been experiencing complete outages but they only lasted a few minutes. Now we have had our internet slowed down to almost completely unuseable rates. I spent time with tech support and all th...
Performance
yes
maratsade's avatar
maratsade
Distinguished Professor IV

You're state code is 24.1.1 (download throttled). This  means you're in FAP, which means you've exceeded your monthly allowance and now your speeds are throttled. You can restore normal speeds by buying tokens or by waiting until your monthly allowance resets.  To read about FAP (Fair Access Policy) go here: https://legal.hughes.com/FairAccessPolicy.cfm

 

Ruralinthehills's avatar
Ruralinthehills
Freshman
5 months ago

I live in an area where getting satellite signal is already weak. My speeds are next to nothing now.  I have used my all my data before and the system did not slow to this extent ever before.  

 

If this is the solution, then my only option is to contact Starlink.  HughesNet will be losing my business.

  • Remy's avatar
    Remy
    Moderator
    5 months ago

    Ruralinthehills,

     

    Thanks for reaching out! It seems these are your first posts. Welcome to the Community! I was able to pull up your account through your Community profile, which is great. Upon taking a look into your account, it seems we have no communication with your modem. When you have the opportunity, please attempt to access the System Control Center once more, and let us know if your state code has changed.

     

    Thanks,

    Remy

    • Ruralinthehills's avatar
      Ruralinthehills
      Freshman
      5 months ago

      I just checked the status and the System State Code : 24.1.1 still remains.  My internet is working better tonight though which is unusual.  The system used to be slower in the evening and faster in the morning and daytime hours.  Something is different.

       

      We shall see what tomorrow brings…

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 months ago

        Yes, you will be in FAP until your data allowance resets.  The FAP experience varies, and some people seem to find it acceptable, while others are unable to do most tasks. 

    • Ruralinthehills's avatar
      Ruralinthehills
      Freshman
      5 months ago

      Earlier this morning the status system code was all zeros, now the 24.1.1 is back and the system is crawling so slow that I am struggling to even communicate with this group☹️.

      • Remy's avatar
        Remy
        Moderator
        5 months ago

        Ruralinthehills,

         

        Thank you for following up! It seems we're still unable to get any communication with your modem. A state code of 24.1.1 should not cause a communication issue, and it seems your area is not currently being impacted by congestion. Is your modem currently powered off?

         

        Thanks,

        Remy