Forum Discussion
Bad service
We have been experiencing complete outages but they only lasted a few minutes. Now we have had our internet slowed down to almost completely unuseable rates. I spent time with tech support and all th...
Ruralinthehills,
Thanks for reaching out! It seems these are your first posts. Welcome to the Community! I was able to pull up your account through your Community profile, which is great. Upon taking a look into your account, it seems we have no communication with your modem. When you have the opportunity, please attempt to access the System Control Center once more, and let us know if your state code has changed.
Thanks,
Remy
Earlier this morning the status system code was all zeros, now the 24.1.1 is back and the system is crawling so slow that I am struggling to even communicate with this group☹️.
Ruralinthehills,
Thank you for following up! It seems we're still unable to get any communication with your modem. A state code of 24.1.1 should not cause a communication issue, and it seems your area is not currently being impacted by congestion. Is your modem currently powered off?
Thanks,
Remy
The modem/router has been on all morning. I would not be able to communicate otherwise. My VOIP phone has dial tone.
Ruralinthehills,
I have sent you a private message. Please let us know if you've received it!
Thanks,
Remy
