Bad service
We have been experiencing complete outages but they only lasted a few minutes. Now we have had our internet slowed down to almost completely unuseable rates. I spent time with tech support and all th...
Forum Discussion
I truly think there are gremlins at work.
Installed a new modem yesterday sent to me and speed performance was still not good. It was better yesterday evening. Error code 24.1.1 still there yesterday even though had bonus zone data of over 80%. Health report said system Poor.
Early this morning the error code was gone and the health report said system was good. I did a speed test and it was not good. Both download and upload Speeds throughout this have been all over the place, but none have been good.
Just now I checked and the error code 24.1.1 is back and system is poor. Still have around 80% bonus zone data but does not seem to matter.
Waiting for a call to schedule a tech visit. Maybe they will be able to stop the gremlins.
"Just now I checked and the error code 24.1.1 is back and system is poor."
The throttled code will remain until your monthly data (the data you pay for) cycles into a new month. The bonus data is free; when you are actually in the bonus zone you probably won't see the code, though you might, as it doesn't refer to the bonus zone.
"Speeds throughout this have been all over the place, but none have been good."
What do you define as good? You may want to run speed tests using Testmy.net (which is required to have speed issues analysed on this site), and the post the link to your My Results page.
Speeds do go all over the place because of the nature of satellite internet, which is influenced by the laws of physics inherent in the technology, and is also influenced by other variables, including congestion (that is, how many people on your beam are using the internet; this can be more noticeable at certain times of the day).
