Forum Discussion

jimmie_evlyn's avatar
jimmie_evlyn
Sophomore
6 years ago

Being redirected to Echo Star Purchasing Corp.

Each night before shutting down,  I go to my usage page to check my daily bandwidth use,  I have tried repeatedly to reach that page tonight and it is not possible.  It is always redirected to EchoStar Purchasing Corp with this pop up message 

ATTENTION
There was an issue logging you in. Please try again or contact Customer Support.
 
 
What is happening?  Is HughesNet being sold to someone else?  Almost every link to Hughesnet is closed by Echo Star.   I finally found this one works.  Can anyone tell me what is happening?
 
I cannot reach them at any of the phone numbers I have for them.  There is an answer, then a lost connection.   I can't access my email.  I have tried repeatedly to send this message and each time it fails to post.   I will keep trying for a bit before I give up.
Performance
  • jimmie_evlyn's avatar
    jimmie_evlyn
    6 years ago

    Thanks a lot, GabeU.  I was afraid they were selling out to someone else.  I sure didn't want to have to get used to a new ISP.   I appreciate your help.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    jimmie_evlyn 

     

    It's happening for me, too.  It's most likely just some type of glitch.  I'll tag the reps so that they will be aware of it, but it's possible that it won't be fixed until at least Monday.

     

    With regard to Echostar, they're HughesNet's parent company.  It's likely that it's just showing the Echostar name as a default.   

     

    Liz 

    Amanda 

    Hardy 

    Damian 

    Jay 

     

    Reps, this is the screen I'm seeing while trying to sign into the My Account site and any parts of it (Usage, My Bill, Account Information)...

     

    • jimmie_evlyn's avatar
      jimmie_evlyn
      Sophomore
      6 years ago

      Thanks a lot, GabeU.  I was afraid they were selling out to someone else.  I sure didn't want to have to get used to a new ISP.   I appreciate your help.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        6 years ago

        jimmie_evlyn 

         

        I don't blame you for being nervous about it.  I cringe just thinking about what it would be like if someone bought them and changed things.  Heck, it can take a lot just to get used to HughesNet the way it is!  :p  

         

        And you're very welcome.  :)