Forum Discussion

DougB415's avatar
DougB415
Freshman
7 years ago

Can’t find Video Data Saver option

We just signed up for HughesNet, so far so good. However, I cannot find any place where I can turn Video Data Service on or off. I’m using an iPad and downloaded the Mobile app; the VDS option is not...
Data Management
  • macsociety's avatar
    macsociety
    7 years ago
    DougB415 wrote:

    Thanks for the reply. When I go to My Account, my options are “Account Information”, “My Bill”, “Usage”, “Profile” and “Notifications”. When I go to the Mobile app and click on “Settings”, my options are “Notifications” and “Sign In Options”.  Nothing for VDS.

    Doug, log in again and you will then see the "settings" option.  Same thing happened to me.  I thought I was logged in..... and did not see the setting.  The Hughes site seems to not keep you logged in for long so even when it seems you are logged in... you are not.  So log-in.... then select My Account and you will see the "settings".

     

    TJ

GabeU's avatar
GabeU
Distinguished Professor IV

DougB415

 

If you sign into the HughesNet MyAccount site and click on the Settings tab, you should see the Video Data Saver settings there.  

 

Also, though I don't have an Apple product, the mobile app should have the Video Data Saver settings.  If you tap on the three lines on the upper left, then tap on Settings, the "Video Settings" should be there.  

DougB415's avatar
DougB415
Freshman
7 years ago

Thanks for the reply. When I go to My Account, my options are “Account Information”, “My Bill”, “Usage”, “Profile” and “Notifications”. When I go to the Mobile app and click on “Settings”, my options are “Notifications” and “Sign In Options”.  Nothing for VDS.

  • macsociety's avatar
    macsociety
    Advanced Tutor
    7 years ago
    DougB415 wrote:

    Thanks for the reply. When I go to My Account, my options are “Account Information”, “My Bill”, “Usage”, “Profile” and “Notifications”. When I go to the Mobile app and click on “Settings”, my options are “Notifications” and “Sign In Options”.  Nothing for VDS.

    Doug, log in again and you will then see the "settings" option.  Same thing happened to me.  I thought I was logged in..... and did not see the setting.  The Hughes site seems to not keep you logged in for long so even when it seems you are logged in... you are not.  So log-in.... then select My Account and you will see the "settings".

     

    TJ

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    DougB415

     

    That's odd.  I'll tag the reps so that they can take a look at what might be going on.  They're on M-F from approximately 8AM to 5PM EST, though it may take them a day or two to reply.  They should be able to get this straightened out.  :) 

     

    Liz

    Amanda