Hello, Been struggling with this problem since we started service a few months ago. Let me walk through the steps I try to go through to access my WiFi settings and the resulting indications. ...
Does it matter if the connection is secure? When I look to the right of the URL there's a padlock with a red line through it for both http://www.systemcontrolcenter.com/#!/usage and http://192.168.42.1/login.htm. When I click on the padlock on both URLs it says "Connection not secure" and "You have not granted this site any special permissions". There's also a tab to Clear Cookies and Site Data which I have done for both URLs. Tried to LOGIN the WiFi Settings page off my SCC and I get nothing.
The SCC connection not being secure is normal. Also, it shouldn't matter which browser you use, though you can certainly try a different one to see if you encounter the same issue.
If you're using any extensions/add ons with your browser, I would try disabling them, at least temporarily, to see if that makes any difference.
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connect to Modem via 192.168.0.1","id":"message:120087","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:99372"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:120087"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:120087"},"body@stripHtml({\"truncateLength\":200})":" Hello, Been struggling with this problem since we started service a few months ago. Let me walk through the steps I try to go through to access my WiFi settings and the resulting indications. ...","body@stringLength":"1472","rawBody":"
Hello,
Been struggling with this problem since we started service a few months ago. Let me walk through the steps I try to go through to access my WiFi settings and the resulting indications.
First, I log into My Account and access my HT2000W SCC. From that screen I click on \"WiFi Settiings\".
This takes me to the login screen. I enter the Administrative password and click Login. I get nothing, nada, zip.
When I enter 192.168.0.1 in the URL it takes me to my HT2000W SCC page with the URL \"http://192.168.0.1/#!/usage\". I then click on \"WiFi Settings\" and get the login screen. The URL automatically changes to \"http://192.168.42.1/login.htm\". I type in the Administrative password and get nothing, nada, zip.
Any thoughts on why this is happening? Any help would be greatly appreciated.
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The SCC connection not being secure is normal. Also, it shouldn't matter which browser you use, though you can certainly try a different one to see if you encounter the same issue.
If you're using any extensions/add ons with your browser, I would try disabling them, at least temporarily, to see if that makes any difference.
","body@stringLength":"604","rawBody":"
The SCC connection not being secure is normal. Also, it shouldn't matter which browser you use, though you can certainly try a different one to see if you encounter the same issue.
If you're using any extensions/add ons with your browser, I would try disabling them, at least temporarily, to see if that makes any difference.
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Thanks GabeU. I'm not sure what you mean by extensions or add ons....
Thanks GabeU. I'm not sure what you mean by extensions or add ons....
TH
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Extensions or add-ons are little programs or applications that help to customize the browser to your liking. Like an ad blocker or something to change the way new tabs behave when they're opened. In both Chrome and Firefox you'll see them to the right of the URL (web address) body, like so (in the red box)...
I use five different ones. In Chrome you can see the extensions you have installed and enabled by clicking on the three dots to the upper right of the browser page, hovering over More Tools and clicking on Extensions. In Firefox, click on the three lines on the upper right, then click on Add-ons. Disabling them may help to make the Login button work the way it should. Make sure to refresh or restart the browser page after you disable the extensions/add-ons before trying the Login page.
Extensions or add-ons are little programs or applications that help to customize the browser to your liking. Like an ad blocker or something to change the way new tabs behave when they're opened. In both Chrome and Firefox you'll see them to the right of the URL (web address) body, like so (in the red box)...
I use five different ones. In Chrome you can see the extensions you have installed and enabled by clicking on the three dots to the upper right of the browser page, hovering over More Tools and clicking on Extensions. In Firefox, click on the three lines on the upper right, then click on Add-ons. Disabling them may help to make the Login button work the way it should. Make sure to refresh or restart the browser page after you disable the extensions/add-ons before trying the Login page.
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Hi Liz,
Does it matter if the connection is secure? When I look to the right of the URL there's a padlock with a red line through it for both http://www.systemcontrolcenter.com/#!/usage and http://192.168.42.1/login.htm. When I click on the padlock on both URLs it says \"Connection not secure\" and \"You have not granted this site any special permissions\". There's also a tab to Clear Cookies and Site Data which I have done for both URLs. Tried to LOGIN the WiFi Settings page off my SCC and I get nothing.
Bill
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Hi Liz,
Does it matter if the connection is secure? When I look to the right of the URL there's a padlock with a red line through it for both http://www.systemcontrolcenter.com/#!/usage and http://192.168.42.1/login.htm. When I click on the padlock on both URLs it says \"Connection not secure\" and \"You have not granted this site any special permissions\". There's also a tab to Clear Cookies and Site Data which I have done for both URLs. Tried to LOGIN the WiFi Settings page off my SCC and I get nothing.
Bill
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Can't connect to Modem via 192.168.0.1","moderationData":{"__ref":"ModerationData:moderation_data:120128"},"body":"
Thanks so much GabeU! Who would have thought it was something as simple as that?
Truely appreciate all the help from the Community members.
Thanks so much GabeU! Who would have thought it was something as simple as that?
Truely appreciate all the help from the Community members.
TH
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Hi TH,
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Thanks for the update, I'm glad Gabe's suggestion finally got you in. Don't be a stranger if you have any other concerns; the community is here for you.
Thanks for the update, I'm glad Gabe's suggestion finally got you in. Don't be a stranger if you have any other concerns; the community is here for you.
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-Liz
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