Forum Discussion

fox12's avatar
fox12
Junior
3 years ago

Can't load 1 website

Odd problem. Every site I try to load will load, slowly except Facebook. Tried it many times over the past several hours.. It will start loading then just a white page. If I refresh it does the same ...
Performance
  • GabeU's avatar
    GabeU
    3 years ago

    fox12 

     

    I noticed on your speed tests that an Ipad is being used (or at least that's what it's detecting).  Do you have another device with which to try Facebook to see if it could be something device specific?  

     

    Something I suggest trying is to unplug the modem.  Then, while the modem is unplugged, turn off all devices connected to your network.  Make sure they're actually off and not just in standby.  Then plug the modem back in and wait for a few minutes before turning one of your devices back on to try FB.  The idea with this is that it will ensure that the DNS is refreshed in your network.  I don't know if a corrupted DNS entry can cause a problem like this, but I've seen things 'fixed' a number of times by clearing the DNS.

GabeU's avatar
GabeU
Distinguished Professor IV

fox12 

 

I noticed on your speed tests that an Ipad is being used (or at least that's what it's detecting).  Do you have another device with which to try Facebook to see if it could be something device specific?  

 

Something I suggest trying is to unplug the modem.  Then, while the modem is unplugged, turn off all devices connected to your network.  Make sure they're actually off and not just in standby.  Then plug the modem back in and wait for a few minutes before turning one of your devices back on to try FB.  The idea with this is that it will ensure that the DNS is refreshed in your network.  I don't know if a corrupted DNS entry can cause a problem like this, but I've seen things 'fixed' a number of times by clearing the DNS.

fox12's avatar
fox12
Junior
3 years ago

GabeU. Thanks for all the information. 
Not sure what I found but I highly suspect it was the Web Safe extension on McAfee virus protection. It has the ability to block, or change websites it deems as dangerous. I deleted it and rebooted and everything has worked since.
Thanks for your help.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    3 years ago

    fox12 

     

    I had a similar type of extension from Webroot causing occasional odd issues with Chrome a couple of years ago on my prior desktop computer.  I disabled it and the problems stopped.

     

    I'm glad you were able to get it working again.  🙂

    • fox12's avatar
      fox12
      Junior
      3 years ago

      Thanks. I am hanging on to this information in case it happens again.