Forum Discussion

hooterville's avatar
hooterville
Senior
4 years ago

Email is not loading

Hello,

     I am still having trouble loading email.  I have clicked on the developer tools and see that I am getting all kinds of errors. I was told to show the load time, but it does not show that. I keep needing to refresh to page to see anything.  Here is what I get:

2 warnings

 

[Cache] refresh received
{version: "8.9.0_GA_1011 20201203213404 20201203-2149 NETWORK", mbx: Array(1), tags: {…}, folder: Array(1)}
Sun Dec 13 2020 08:52:44 GMT-0600 (Central Standard Time)
moment.js:277 Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info.
2
DevTools failed to load SourceMap: Could not parse content for https://email.hughes.net/email/index.js.map: Unexpected token < in JSON at position 0
Inbox:1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://email.hughes.net/fonts/zimbra-icons_bKkzB.ttf
configure-client.js:127 Resource interpreted as Stylesheet but transferred with MIME type text/html: "https://email.hughes.net/clients/hughes.net/index.css?v=4".
zimlet-loader.js:64 [ZimletSDK "serverConsolidatedZimlets"]: Loaded successfully from /service/zimlet/res/Zimlets-nodev_all.zgz?zimbraXZimletCompatibleWith=4.0.0&cacheBust=1607871160928
index.js:152 [Cache] Handling Notification
{seq: 1}
Sun Dec 13 2020 08:52:57 GMT-0600 (Central Standard Time)
DevTools failed to load SourceMap: Could not load content for https://email.hughes.net/scripts/tinymce.7a9f5418.chunk.js.map: Load canceled due to load timeout
DevTools failed to load SourceMap: Could not load content for https://email.hughes.net/bundle.0617b8a….js.map: Load canceled due to load timeout
2
DevTools failed to load SourceMap: Could not parse content for https://email.hughes.net/email/index.js.map: Unexpected token < in JSON at position 0

 

Performance
  • hooterville's avatar
    hooterville
    4 years ago

    Hello Liz,

         Our new modem came today and I have installed it.  I checked load times.  It is faster now.  The HughesNet homepage took 15 seconds to load and I checked some other websites.  Their load  times are a bit faster.  The email still takes 15 seconds to load.  I am just glad that it is loading.

     

    Thanks for you help,

     

    Mary

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning hooterville,

     

    Thanks for posting. Webmail is loading too slowly again? To get the load time via the developer tools you have to navigate to the site and reload it after hitting F12 to bring up the developer tool panel.

     

    So when you first navigate to webmail, you can click the X or stop button to stop it from loading, since you want to have it load while the developer tool panel is open to record the loading activity.

     

    After opening the developer tool panel, hit the F5 button to reload webmail. You may have to wait a bit before the load time is shown. I apologize my previous screenshot wasn't clear enough to show where to locate the load time, here is another:

    (You can click this picture to make it bigger.)

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Thanks Gabe, good catch! I thought the Network tab was shown by default as it tends to show for me whenever I pull up the dev tool panel.

       

      -Liz

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      4 years ago

      Liz 

       

      For some reason it's still not clickable, but it's now big enough to see that the info is under the "Network" tab. 

       

        

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago

    hooterville 

     

    I tried the Dev Tools and I didn't see it either.  It took me a while to figure out what she was looking at, but I finally found it.  

     

    After you click to go to mail and immediately stop the page from loading (clicking X on the browser's upper left controls), press F12 like she said.  Then change the options along the top row of the Dev Tools to "Network", which is the part that was left out.  Then do the F5 refresh and it will start going through its thing.  Make sure to wait for a minute or two after the page appears to be finished loading, as it may still be loading things that you can't see (it did for me).  If you keep watching the load time you'll see what I mean.  I tend to also watch my modem to make sure the activity lights appear to have stopped blinking for a bit.   

      

    I didn't put the Windows side by side like she had them, but you can still see the load time at the bottom right of the Dev Tools window.

     

     

    Edit:  Please disregard what's been struck through.  It appears that the Dev Tools will continue to run some kind of test, using bandwidth and data on a never-ending cycle.  So again, please disregard that and just note the page load time, or even take a snapshot of it, after the page has finished loading in the normal fashion.  Sorry for any confusion.