Forum Discussion
Can't see Usage Data in Usage Details on App or Browser
Up until 5/31/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone. On 6/1/2024 it went to 100GB and 50GB and has not moved. The entire month...
cmb366,
Your tokens should be restored now! Please let us know if you're able to see them, or if you encounter any issues going forward.
Thanks,
Remy
Remy,
Thank you for responding. As of this morning Wednesday 7/3/2024 it is still showing 100GB for regular plan data and 50GB for bonus plan data. It has been that way on both the hughes.net app and through the browser since 6/1/2024 when my monthly data refreshed. It was working fine up until 5/31. Can you please forward to the technicians so they can get it working properly as I need to be able to monitor the usage. Thank you.
cmb366,
Thank you for following up! We're going to have our engineers take a look into this, as it seems your priority data is still sitting at 100%, despite your account showing daily usage. I'll reach back out to you once we receive more information from the investigation!
Thanks,
Remy
