Forum Discussion

cmb366's avatar
cmb366
Sophomore
11 months ago
Solved

Can't see Usage Data in Usage Details on App or Browser

Up until 5/31/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone.  On 6/1/2024 it went to 100GB and 50GB and has not moved.  The entire month...
Data Management
Usage Data
  • Remy's avatar
    Remy
    10 months ago

    cmb366,

     

    Your tokens should be restored now! Please let us know if you're able to see them, or if you encounter any issues going forward.

     

    Thanks,

    Remy

cmb366's avatar
cmb366
Sophomore
11 months ago

I have had the Fusion plan for 1 1/2 years and have been able to use the usage details to monitor remaining GB from the iphone app the entire time until June of this year.  In addition to the fact that my Plan Data still sitting at 100GB and my Bonus Data still sitting at 50GB as of this morning my 115.8 Data Tokens have now also disappeared.  That is money out of my pocket as I paid for those tokens that are never supposed to expire so I would like in addition to the usage issue resolved for my 115.8 Data Tokens to be put back into my account.  Thank you.

maratsade's avatar
maratsade
Distinguished Professor IV
11 months ago

"my 115.8 Data Tokens have now also disappeared.  That is money out of my pocket as I paid for those tokens that are never supposed to expire so I would like in addition to the usage issue resolved for my 115.8 Data Tokens to be put back into my account."

 

They can easily restore those tokens; the other issues are more complicated. Hope this gets solved quickly for you.