Forum Discussion

cmb366's avatar
cmb366
Sophomore
2 years ago

Can't Send Email

Issue started on Tuesday 10/3.  I sent an email at 12:09pm no problem.  Tried to send an email at 1:51pm.  Could not send, message incorrect username and password.  Checked my accounts (I have 3 hugh...
Performance
  • Damian's avatar
    Damian
    2 years ago

    cmb366

     

    Thank you for posting and I am sorry to hear this. Your username and password are correct and this is not something you caused on your end. Periodically, HughesNet and the external email server will experience a credentials communication issue such as the one you explained, that only affects external email clients like Outlook. This resolves on its on at random and there is no current fix for it outside of using direct email methods for the time being. I apologize for any inconvenience this is causing. -Damian

Damian's avatar
Damian
Moderator
2 years ago

cmb366

 

Thank you for posting and I am sorry to hear this. Your username and password are correct and this is not something you caused on your end. Periodically, HughesNet and the external email server will experience a credentials communication issue such as the one you explained, that only affects external email clients like Outlook. This resolves on its on at random and there is no current fix for it outside of using direct email methods for the time being. I apologize for any inconvenience this is causing. -Damian

  • cmb366's avatar
    cmb366
    Sophomore
    2 years ago

    Thank you for the information.  I already suspected this for reasons why I may lost it for an hour or two periodically however I've never had it be an issue for 3 days before.  Fortunately all 3 of my emails accounts are now sending on the Desktop as approx noon EST so all issues resolved.