We have TV streaming with a Roku stick. We had internet service with AT&T and had began to notice that when streaming on our TV, and using our mobile devices at the same time, that we would experien...
Well, my Hughesnet service has been working much, much better for the past 48 hours or so. I can stream video again, although I do have a few interruptions during peak hours, but I can live with that.
If I fixed the problem, it is because I completely stumbled into it. Not sure anyone else in a hundred years would have this issue, but here goes: I am a photographer. I have a desktop computer that I use only for editing and storing photos. I have it connected with a Cat-5 cable to my router, but rarely (if ever) do I access the internet with it. I only have it on my LAN so I can pull photos from it to my laptop to share, print, etc.. Since that computer is not wirless, and I don't use it for internet access, I thought there could be no way that it could be causing any issue.
The Hughesnet router sits within about 3' of that desktop computer. While attempting to reboot my router/confirm the password, or something I accidentally knocked the router off the desk. No, I did not throw it, although I wanted to! Well, my wife was trying to watch Hulu with little success at this same time. A couple of minutes later, I heard her yell, "Whatever you did fixed it! I can watch TV now (previously the screen was showing "network error")! I jokingly told her that the only thing I did was knock the router off the desk and possibly showed it who was boss. Fully expecting to lose the TV signal again any minute, I didn't think much of it. To my surprise we were able to stream TV with no problem for the next couple of hours...something that only rarely happened in the past few days.
I could not believe my luck...just a good old-fashioned smack and the router was working! Several hours later, we were streaming TV right in the middle of the peak period with very few buffering interruptions. I was also online with my laptop taking care of some photography business. I tried to send a client a photo (which resides in a shared folder on my desktop) and suddenly I couldn't access my desktop. What could have happened? I investigate and noticed the network cable that should have been plugged into my desktop was not plugged in any more. The lock on it was broken. Seems when the router fell, the weight of it pulled directly on that network cable and yanked it out of my desktop. At the time, I could not figure why this would have caused my problem to be magically resolved, but I wasn't about to plug it back in...not just yet anyway.
I began thinking, and I remembered that there has been some kind of problem with that desktop computer installing Windows Updates. It will appear to automatically download the update, shutdown in order to install, but for some reason the update never actually installs. I wondered if somehow it wasn't downloading the update file in its entirety, or there was some kind of a glitch with it, the update couldn't install and as a result the computer kept trying to download the update files? I know that update packages are huge downloads, and if it were locked into some kind of cycle where it was constantly trying to download the update that it would use up a lot of my data. And, worse yet, I would be oblivious that it was doing so.
Now, this might all be coincidence and I might still have some problem with my Hughesnet service. But, I left the network cable unplugged on that computer for 36 hours or so and we had good service the entire time. Then, I turned off the "automatic download of updates" on the computer yesterday and reconnected the network cable. So far, so good. We have had the best experience for the past 48 hours or so that we have had since having Hughesnet installed. So, I'm keeping my fingers crossed.
**The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.
Before your Roku went rogue regarding the connection, was it working properly?
I was thinking wi-fi issue myself when we first got hooked up to Hughes. I kept the wireless router that I have been using simply because I wanted to new service to be seamless, and no need to change any settings on our devices and our Roku. So, naturally, when the issue started immediately after getting Hughesnet, I wanted to remove as many variables as possible. So, I removed my wireless router from the system and now am using only the supplied, Hughesnet router.
The connection test that you can run thru Roku shows that the wi-fi signal strenth is "good," but for internet download speed it displays "Poor (0 Mbps)." At least that is what it said all day and evening yesterday (I took a photo of the screen). Today, it shows wi-fi signal strength "good" and internet download speed displays "Good (3 Mbps)." We have been able to stream all day today with hardly any interruptions. With my laptop sitting next to the television (and Roku stick) I get a very good wi-fi signal. So, I'm pretty sure that it is not a wi-fi issue, although I am far from an expert.
If the Roku test displayed "Poor (1 Mbps) or something like that, I would just chalk it up to congestion, like you said. But, for it to say "0 Mbps" for an entire day just doesn't seem right to me. And, yesterday is not the first time it has done that, but it is the first time that I have had the time to dig into it and see if I could find anything wrong.
Oh, and I checked the status of router like you asked and I have no error message. I have all green checkmarks where they are supposed to be, I think.
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stream video thru Roku most of the time","id":"message:116473","revisionNum":1,"repliesCount":22,"author":{"__ref":"User:user:93038"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:116473"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:116473"},"body@stripHtml({\"truncateLength\":200})":" We have TV streaming with a Roku stick. We had internet service with AT&T and had began to notice that when streaming on our TV, and using our mobile devices at the same time, that we would experien...","body@stringLength":"2652","rawBody":"
We have TV streaming with a Roku stick. We had internet service with AT&T and had began to notice that when streaming on our TV, and using our mobile devices at the same time, that we would experience some buffering. Not surprising, since the highest speed we could get with AT&T was 5MBps. So, we went with Hughesnet, figuring that 25MBps would be fine. Well, it hasn't worked right since we changed. We've only had Hughes for two weeks and have determined that something is just not right with the Hughesnet service. Sometimes we can stream, other times we cannot. Yesterday is a perfect example: For the entire day and night, our Roku said that we had a great wirless signal, but the router did not have a connection to the internet. Our router did have an internet connection because I could connect with my computer. But, I'm assuming the speed was not good enough for TV streaming. We could not even sign into our Hulu account. We called Hulu and they ran several checks and told us that our latency was too high. This morning, we are able to stream, but that may not last for long. We have rebooted everything, we have replaced the Roku stick, basically done everything we can think of. I have ran the \"testmy.net\" test several times. It usually shows that my download speed is pretty good but my latency averages well over 600ms, and sometimes up to 700ms. Last night, I ran several tests using \"speedtest.net\" (I know you all don't use that) on a computer that is wired-in with LAN cable, so not using wi-fi. My ping rate averaged better than 700ms. My download speed was usually pretty good, but my upload speed was zero. Once, the test wouldn't run and said \"Latency Test Error\" and several times it wouldn't run and displayed \"Socket Error.\" I am not a computer/networking expert. But, I do know that my 5MBps AT&T service worked MUCH better than what I have been experiencing the past two weeks with the much faster Hughesnet. I'm trying to share the testmy.net test here that I just ran, but not sure if I'm doing it right (I have much more testmy.net history): <a href=\"https://testmy.net/quickstats/davidandjudy\">davidandjudy's Speed Test Results</a><iframe loading=\"lazy\" src=\"https://testmy.net/quickstats/davidandjudy&f=1\" scrolling=\"no\" frameborder=\"0\" height=\"380\" width=\"100%\"></iframe>
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I was thinking wi-fi issue myself when we first got hooked up to Hughes. I kept the wireless router that I have been using simply because I wanted to new service to be seamless, and no need to change any settings on our devices and our Roku. So, naturally, when the issue started immediately after getting Hughesnet, I wanted to remove as many variables as possible. So, I removed my wireless router from the system and now am using only the supplied, Hughesnet router.
The connection test that you can run thru Roku shows that the wi-fi signal strenth is \"good,\" but for internet download speed it displays \"Poor (0 Mbps).\" At least that is what it said all day and evening yesterday (I took a photo of the screen). Today, it shows wi-fi signal strength \"good\" and internet download speed displays \"Good (3 Mbps).\" We have been able to stream all day today with hardly any interruptions. With my laptop sitting next to the television (and Roku stick) I get a very good wi-fi signal. So, I'm pretty sure that it is not a wi-fi issue, although I am far from an expert.
If the Roku test displayed \"Poor (1 Mbps) or something like that, I would just chalk it up to congestion, like you said. But, for it to say \"0 Mbps\" for an entire day just doesn't seem right to me. And, yesterday is not the first time it has done that, but it is the first time that I have had the time to dig into it and see if I could find anything wrong.
Oh, and I checked the status of router like you asked and I have no error message. I have all green checkmarks where they are supposed to be, I think.
Thanks again for your help.
","body@stringLength":"1782","rawBody":"
I was thinking wi-fi issue myself when we first got hooked up to Hughes. I kept the wireless router that I have been using simply because I wanted to new service to be seamless, and no need to change any settings on our devices and our Roku. So, naturally, when the issue started immediately after getting Hughesnet, I wanted to remove as many variables as possible. So, I removed my wireless router from the system and now am using only the supplied, Hughesnet router.
The connection test that you can run thru Roku shows that the wi-fi signal strenth is \"good,\" but for internet download speed it displays \"Poor (0 Mbps).\" At least that is what it said all day and evening yesterday (I took a photo of the screen). Today, it shows wi-fi signal strength \"good\" and internet download speed displays \"Good (3 Mbps).\" We have been able to stream all day today with hardly any interruptions. With my laptop sitting next to the television (and Roku stick) I get a very good wi-fi signal. So, I'm pretty sure that it is not a wi-fi issue, although I am far from an expert.
If the Roku test displayed \"Poor (1 Mbps) or something like that, I would just chalk it up to congestion, like you said. But, for it to say \"0 Mbps\" for an entire day just doesn't seem right to me. And, yesterday is not the first time it has done that, but it is the first time that I have had the time to dig into it and see if I could find anything wrong.
Oh, and I checked the status of router like you asked and I have no error message. I have all green checkmarks where they are supposed to be, I think.
Thanks again for your help.
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Can't stream video thru Roku most of the time","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:116480"},"body":"
This bit is on the website:
**The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.
Before your Roku went rogue regarding the connection, was it working properly?
I think that it bears investigating, and you may hear more from other subscribers on this site, and next week from the HN reps on this site.
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This bit is on the website:
**The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.
Before your Roku went rogue regarding the connection, was it working properly?
I think that it bears investigating, and you may hear more from other subscribers on this site, and next week from the HN reps on this site.
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Hi Gabe, the KB4054517 (December 13 update) also \"failed to install\" but with a different error code in my case, I'm thinking the Microsoft article was apt for both knowledge base updates as the error code matched the Januaray 3 update and that January 3 was the title of their article. The key to recognizing whether it actually installed or not is to view the OS build number, thats assuming Microsoft got that right :smileylol:
","body@stringLength":"498","rawBody":"
Hi Gabe, the KB4054517 (December 13 update) also \"failed to install\" but with a different error code in my case, I'm thinking the Microsoft article was apt for both knowledge base updates as the error code matched the Januaray 3 update and that January 3 was the title of their article. The key to recognizing whether it actually installed or not is to view the OS build number, thats assuming Microsoft got that right :smileylol:
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Hi, I thought I would check the status of my updates and sure enough the Jan 3rd update failed to install. I had a slightly different issue which required a slightly different remedy. If the syptom is Windows Update History reports that KB4054517 failed to install because of Error 0x80070643.
So the Jan 3rd update (KB4056892) gave you the same \"failed to install\" error as KB4054517?
","body@stringLength":"736","rawBody":"
wrote:
Hi, I thought I would check the status of my updates and sure enough the Jan 3rd update failed to install. I had a slightly different issue which required a slightly different remedy. If the syptom is Windows Update History reports that KB4054517 failed to install because of Error 0x80070643.
So the Jan 3rd update (KB4056892) gave you the same \"failed to install\" error as KB4054517?
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Well, my Hughesnet service has been working much, much better for the past 48 hours or so. I can stream video again, although I do have a few interruptions during peak hours, but I can live with that.
If I fixed the problem, it is because I completely stumbled into it. Not sure anyone else in a hundred years would have this issue, but here goes: I am a photographer. I have a desktop computer that I use only for editing and storing photos. I have it connected with a Cat-5 cable to my router, but rarely (if ever) do I access the internet with it. I only have it on my LAN so I can pull photos from it to my laptop to share, print, etc.. Since that computer is not wirless, and I don't use it for internet access, I thought there could be no way that it could be causing any issue.
The Hughesnet router sits within about 3' of that desktop computer. While attempting to reboot my router/confirm the password, or something I accidentally knocked the router off the desk. No, I did not throw it, although I wanted to! Well, my wife was trying to watch Hulu with little success at this same time. A couple of minutes later, I heard her yell, \"Whatever you did fixed it! I can watch TV now (previously the screen was showing \"network error\")! I jokingly told her that the only thing I did was knock the router off the desk and possibly showed it who was boss. Fully expecting to lose the TV signal again any minute, I didn't think much of it. To my surprise we were able to stream TV with no problem for the next couple of hours...something that only rarely happened in the past few days.
I could not believe my luck...just a good old-fashioned smack and the router was working! Several hours later, we were streaming TV right in the middle of the peak period with very few buffering interruptions. I was also online with my laptop taking care of some photography business. I tried to send a client a photo (which resides in a shared folder on my desktop) and suddenly I couldn't access my desktop. What could have happened? I investigate and noticed the network cable that should have been plugged into my desktop was not plugged in any more. The lock on it was broken. Seems when the router fell, the weight of it pulled directly on that network cable and yanked it out of my desktop. At the time, I could not figure why this would have caused my problem to be magically resolved, but I wasn't about to plug it back in...not just yet anyway.
I began thinking, and I remembered that there has been some kind of problem with that desktop computer installing Windows Updates. It will appear to automatically download the update, shutdown in order to install, but for some reason the update never actually installs. I wondered if somehow it wasn't downloading the update file in its entirety, or there was some kind of a glitch with it, the update couldn't install and as a result the computer kept trying to download the update files? I know that update packages are huge downloads, and if it were locked into some kind of cycle where it was constantly trying to download the update that it would use up a lot of my data. And, worse yet, I would be oblivious that it was doing so.
Now, this might all be coincidence and I might still have some problem with my Hughesnet service. But, I left the network cable unplugged on that computer for 36 hours or so and we had good service the entire time. Then, I turned off the \"automatic download of updates\" on the computer yesterday and reconnected the network cable. So far, so good. We have had the best experience for the past 48 hours or so that we have had since having Hughesnet installed. So, I'm keeping my fingers crossed.
Well, my Hughesnet service has been working much, much better for the past 48 hours or so. I can stream video again, although I do have a few interruptions during peak hours, but I can live with that.
If I fixed the problem, it is because I completely stumbled into it. Not sure anyone else in a hundred years would have this issue, but here goes: I am a photographer. I have a desktop computer that I use only for editing and storing photos. I have it connected with a Cat-5 cable to my router, but rarely (if ever) do I access the internet with it. I only have it on my LAN so I can pull photos from it to my laptop to share, print, etc.. Since that computer is not wirless, and I don't use it for internet access, I thought there could be no way that it could be causing any issue.
The Hughesnet router sits within about 3' of that desktop computer. While attempting to reboot my router/confirm the password, or something I accidentally knocked the router off the desk. No, I did not throw it, although I wanted to! Well, my wife was trying to watch Hulu with little success at this same time. A couple of minutes later, I heard her yell, \"Whatever you did fixed it! I can watch TV now (previously the screen was showing \"network error\")! I jokingly told her that the only thing I did was knock the router off the desk and possibly showed it who was boss. Fully expecting to lose the TV signal again any minute, I didn't think much of it. To my surprise we were able to stream TV with no problem for the next couple of hours...something that only rarely happened in the past few days.
I could not believe my luck...just a good old-fashioned smack and the router was working! Several hours later, we were streaming TV right in the middle of the peak period with very few buffering interruptions. I was also online with my laptop taking care of some photography business. I tried to send a client a photo (which resides in a shared folder on my desktop) and suddenly I couldn't access my desktop. What could have happened? I investigate and noticed the network cable that should have been plugged into my desktop was not plugged in any more. The lock on it was broken. Seems when the router fell, the weight of it pulled directly on that network cable and yanked it out of my desktop. At the time, I could not figure why this would have caused my problem to be magically resolved, but I wasn't about to plug it back in...not just yet anyway.
I began thinking, and I remembered that there has been some kind of problem with that desktop computer installing Windows Updates. It will appear to automatically download the update, shutdown in order to install, but for some reason the update never actually installs. I wondered if somehow it wasn't downloading the update file in its entirety, or there was some kind of a glitch with it, the update couldn't install and as a result the computer kept trying to download the update files? I know that update packages are huge downloads, and if it were locked into some kind of cycle where it was constantly trying to download the update that it would use up a lot of my data. And, worse yet, I would be oblivious that it was doing so.
Now, this might all be coincidence and I might still have some problem with my Hughesnet service. But, I left the network cable unplugged on that computer for 36 hours or so and we had good service the entire time. Then, I turned off the \"automatic download of updates\" on the computer yesterday and reconnected the network cable. So far, so good. We have had the best experience for the past 48 hours or so that we have had since having Hughesnet installed. So, I'm keeping my fingers crossed.
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