Forum Discussion
Connection drops intermittently
For the last two months, I have been experiencing dropped connections on my Gen 5 system. These routinely occur during the daytime: a) after 6 a.m. b) occur about every 5-7 minutes c) only last a...
Hi lcregger,
Thank you for your patience while the engineers investigated your case. They would like to get a hold of your modem and ATA for debugging, as they aren't able to reproduce the same issue on their lab equipment. I will have replacement equipment shipped at no cost to you, but I will also email you special return labels so that our engineers get your equipment.
Your cooperation, patience, and understanding are much appreciated.
Good morning lcregger,
I see the equipment arrived at your location last week. Have you been able to give them a spin?
Sounds good! I'll let the engineers know. They'll reach out to you tomorrow at 2 pm ET.
Your cooperation, patience, and understanding are much appreciated.
Hi lcregger,
Thank you for your patience while the engineers investigated your case. They would like to get a hold of your modem and ATA for debugging, as they aren't able to reproduce the same issue on their lab equipment. I will have replacement equipment shipped at no cost to you, but I will also email you special return labels so that our engineers get your equipment.
Your cooperation, patience, and understanding are much appreciated.
Sounds good.......
