Forum Discussion

chinchilla2's avatar
chinchilla2
Freshman
3 years ago

Intermittent loss of connection

I am experiencing intermittent loss of connection for the past few months (the dreaded "No internet" message).  All the HT2000W lights are on.  Rebooting the modem can resolve the issue for a short period of time but it then recurs.  It isn't the weather (I'm in Texas).  It isn't a browser issue (multiple browsers). It isn't a computer issue (multiple computers both LAN and WAN connections).  It initially started out as a once to twice a month problem but has now migrated to two or three times a day issue.

Any suggestions?

  • Remy's avatar
    Remy
    3 years ago

    chinchilla2,

     

    Thanks for reaching out! It seems it's your first post here. Welcome to the community! We'd love to take a look into this for you. I was unable to locate the account attached to your Community profile, however. Please send a private message to the link provided below, with your account number or a phone number attached!

     

    https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

     

    Thanks,

    Remy

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    Your best bet is to wait for one of the HughesNet reps on this site to reply to you. They can check your modem remotely to see if there's any problem with it and ask more troubleshooting questions. 

  • Remy's avatar
    Remy
    Moderator
    3 years ago

    chinchilla2,

     

    Thanks for reaching out! It seems it's your first post here. Welcome to the community! We'd love to take a look into this for you. I was unable to locate the account attached to your Community profile, however. Please send a private message to the link provided below, with your account number or a phone number attached!

     

    https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

     

    Thanks,

    Remy

    • chinchilla2's avatar
      chinchilla2
      Freshman
      3 years ago

      Remy,

       

      I have sent the information.  Thanks for checking into this.