Forum Discussion
Connection is off and on
Hi jd697, thanks for reaching out. I pulled up your account, and through my investigation I did see some dip in service that showed from recent activity, though it seemed to sort itself out. I ran a test through the system that should improve connection, it may take up to a few hours before we see results.
Let us know how things are running.
-Brooke
Thanks Brooke. My connection seems to be holding tonight. It's running slow but at least the connection is not dropping. Speed tests show me at 1.1mbps on download and 0.55 on upload. I know that speeds are always lower at night, but it is especially slow tonight. I'll see how things work tomorrow. Thanks for the help.
Absolutely, and thank you for the update. Keep us updated tomorrow too.
-Brooke
I've had no problems today with the internet connection. Everything has worked fine and the speeds were good. Hopefully the problem has been resolved. Thanks again for the help.
Great! Happy to hear that seemed to do the trick. :) If you run into any more problems again, please don't hesitate to reach out.
-Brooke
