Forum Discussion

dond_8725422's avatar
dond_8725422
Freshman
3 years ago

Connectivity issues have gotten worse - HT2000W modem since 2021 - today's date is 6.4.22

Connectivity help please. Was never great with HT2000W from installation in 2021 but last several months has gotten worse and last several weeks has been really really really bad. System keeps dropp...
connectivity
Gateway
Performance
  • dond_8725422's avatar
    dond_8725422
    3 years ago

    Remy,

    New modem received Friday 6.10.22 and installed. That appears to have fixed the issues.

    Thank you for solution.

    Cheers!

    dond

GabeU's avatar
GabeU
Distinguished Professor IV
3 years ago

dond_8725422 

 

The reps are on M-F from approximately 9AM to 6PM EST, so it's likely that you won't hear from one until at least Monday.  If you need help sooner, you can call 866-347-3292 for 24/7 support.