Forum Discussion

dond_8725422's avatar
dond_8725422
Freshman
3 years ago

Connectivity issues have gotten worse - HT2000W modem since 2021 - today's date is 6.4.22

Connectivity help please. Was never great with HT2000W from installation in 2021 but last several months has gotten worse and last several weeks has been really really really bad. System keeps dropp...
connectivity
Gateway
Performance
  • dond_8725422's avatar
    dond_8725422
    3 years ago

    Remy,

    New modem received Friday 6.10.22 and installed. That appears to have fixed the issues.

    Thank you for solution.

    Cheers!

    dond

Remy's avatar
Remy
Moderator

dond,

 

Thanks for reaching out! I realize it's your first post here. Welcome to the Community! I was able to track down your account through your Community profile, which is awesome! First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. 


Thanks,

Remy

dond_8725422's avatar
dond_8725422
Freshman
3 years ago

Remy,

Thank you, will await new modem.