Connectivity issues have gotten worse - HT2000W modem since 2021 - today's date is 6.4.22

dond,

Thanks for reaching out! I realize it's your first post here. Welcome to the Community! I was able to track down your account through your Community profile, which is awesome! First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. 

Thanks,

Remy