Forum Discussion

ihinesm's avatar
ihinesm
New Poster
8 years ago

Connectivity problems

According to your WiFi test my connection is excellent but my phone and tablet are constantly scanning for the wifi and not loading pages. Right now the new Belkin db-600 router has an amber light. I just spent 2 hours trying to troubleshoot. At one point the router powered down on its own. I got it back up but no improvement.
  • The Modem is hardwired to 192.168.0.1

    This address can not be shared by any other device or issues will occur.

    The LAN IP of the Router is suggested to be at 192.168.1.1

    That separation will allow proper operation.

     

  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus

    What Hughes Modem are you using?

    What LAN IP address do you have the Belkin set to?

    Do you have DHCP enabled in the Belkin?

    Try reseating the LAN cable between the Modem and the Router on both ends.

    Try another Ethernet cable.

     

     

    • ihinesm's avatar
      ihinesm
      New Poster
      Hi. Just to save time, I am familiar with all the common fixes and have done them all. Hughes modem is maybe 6 months old and I bought a new router to see if it helped. I can't even post here due to time-outs but my WiFi connection is "excellent"?. Scanning is going on non-stop. My smartphone and tablet work fine on other networks.
      • ihinesm's avatar
        ihinesm
        New Poster
        Correction...the Hughes modem turned off on its own...not the router.
    • ihinesm's avatar
      ihinesm
      New Poster

      ht1100 modem

      192.168.0.1

      DHCP is enabled

      system control center tests are run, no problems, no error messages

      I have reseated the network cable, rebooted both

      network cable came with the router and so its basically new and I tried swapping already.

      I purchased the router about a month ago since the netgear was several years old

      The netgear router worked fine for about 2 months after starting Hughesnet and then connectivity issues began so I bought a new router which seemed to solve the problem for a while I had one service call which didn't help anything since the problem was sporadic

      The belkin router was working fine and then a few weeks ago my phone battery was being used up and I discovered it was constantly scannning the wifi every 4 seconds. This issue only occurs at my house as both my tablet and phone are fine anywhere else. In the middle of typing this message the connection was lost and then regained in a couple of minutes.

      Either the scanning is causing me to lose connectivity or I'm loosing connectivity first and then the scanning starts.  Thanks for any assistance you can give me. I'm honestly ready to just pay the disconnect penalty as I can say it only works 50% of the time.

       

      • Gwalk900's avatar
        Gwalk900
        Honorary Alumnus

        The Modem is hardwired to 192.168.0.1

        This address can not be shared by any other device or issues will occur.

        The LAN IP of the Router is suggested to be at 192.168.1.1

        That separation will allow proper operation.