Forum Discussion

Tdawg2021's avatar
Tdawg2021
New Member
3 months ago

Contact customer care with status code 22.3.19

Hello I have no idea what is wrong with my internet. It’s been out for more than a couple days now and the system and WiFi light is out on my modem I am on the fusion plan I do have an appointment sc...
Contact customer care with status code 22.3.19
Performance
Remy's avatar
Remy
Moderator
3 months ago

Tdawg2021,

 

Thank you for reaching out! It seems this is your first post. Welcome to the Community! I was able to locate your account through your Community profile, which is great. The technician will reach out to you to confirm your visit. At that point, you'll be able to reschedule if nobody will be on site. It seems you currently have an escalated case as well. I'd expect a call pertaining to it within the next couple of days. Please let us know how the technician visit goes.

 

Thanks,

Remy