Who can be contacted to fix a problem?

Strangely, ECC is one of the groups that monitor this community.  It's not suggested to contact ECC directly unless Hughes already has an ongoing case with you, or they have contacted you previously.  Just calling that number can end up causing ECC to not respond by phone if people start flooding that number.

I'm a 3 day old customer. 

I have to admit, their tech is top notch, however, unfortunately, so far, I have to agree with you on their customer service.

Do you have the number to their executive customer service? I'm getting no where with the standard line.

I've been out of internet since I started because I burnt through my data, relying on the promised "relaxed bandwidth" they told me I would get for 20 days.

This is rediculous and it just takes a quick google search to see that thsi company has 1-star service. :(

Where I live, I don't have many options. And I want this to work out, but it's only been 3 days and I'm already frustrated as heck.

LOL.. Yeah. Well. . I can't see any way they could care less, because Hughes doesn't know how to care...

I guess a better way to have said it would have been Hughes doesn't give a rat's rear about any of their customers issues... 

If Hughes would re-work their customer support system, get rid of the majority of their off shore call centers, and treat customers like they appreciate them, they could probably sell more services to their current customers, AND keep more of the current ones.. 

BUT, I guess when you jam pack your network so full of customers you can't support, then I guess it doesn't hurt to lose a bunch of them... Boy what a black eye this company has all over the web... It's very hard to find nice positive posts or articles about Hughes, but you sure can find just about eery single upset customer complaint, post, or story, or even legal action without having to look hard.

Just goes to show how out of touch the executives of Hughs are.... If they had any clue of the disdain of their customer base, they would be scrambling to fix their image... I can't imagine any CEO who would be happy with the poor reputation Hughes has.

"Maybe if enough people start calling CORP Headquarters to try and get their long standing problems resolved ......."

Well, lets think this one through.

All things Computers and all things Network work related have a high number of consumer support calls ... it's just the nature of the beast. The calls can be from consumers that are "unable to find the Any key" right up to a massive system failure and every point between those two extremes.

Support levels are tiered  ... for a reason. A user simply doesn't need access to a Network Engineer to diagnose a failing radio or power supply.

The further up the "knowledge chain" you go, the fewer employees you will find at that level. This same principle applies to the corporate level ECC employees. Your suggestion that everyone that has the slightest issue should call "Corporate" would very soon saturate the top level ECC employees .. those types of calls that should have been addressed at a much lower level.

I do understand the frustration involved in calling phone support and this Community Forum in the past was a method to post of your problem, perhaps getting work-arounds from longtime users such as myself and a few other longtime users during off-hours and weekends and collecting information that the Mods (also corporate level employees) can use to fast-track your issues to the highest levels of the various departments.

Should there be better follow-up at each level? You bet!

Can everyone call the few top level corporate employees and have it work? Not hardly.

The above is just my view as a long term Hughes user that is reasonably experienced in computer hardware, operating systems and Networking.

Troubleshooting is a process of Divide & Conquer and you have to start somewhere ... you have to ask "leading" questions so as to close off some avenues as "does not apply" and focus on others.