Forum Discussion

surelock's avatar
surelock
Freshman
6 years ago

Continual Connectivity Issues

We have had ongoing connectivity issues for about a month or so now, typically a reboot will resolve this (although speed seems much slower in the same period as well as identified by Youtube stats). ...
  • surelock's avatar
    surelock
    6 years ago

    Ok started from scratch and removed all cables from modem and with power off reinstalled coaxial (I think it may have been a bit cross threaded as it was a bear to unscrew) and then power as all the lights started to come back on I reinstalled network cables, and it is now working. The issue seems to have been the coaxial was finger tight but cross threaded, thanks for the assitance.

MarkJFine's avatar
MarkJFine
Professor
6 years ago

Using a computer or phone connected to the modem, what is the System State Code when you go here.

From your description, it sounds like your radio on the dish is down. If it's not a weather-related dropout you may need a tech visit.

  • surelock's avatar
    surelock
    Freshman
    6 years ago
    2.1.1
    • MarkJFine's avatar
      MarkJFine
      Professor
      6 years ago

      Not good... Is there a way to check the cable connection at the dish? That code essentially means the modem is unable to contact the radio in it. If the connector at the back of the modem is secure, it's possible there's a problem at the other end. If not, you will need a tech to come and check everything out.

      • surelock's avatar
        surelock
        Freshman
        6 years ago
        We are both disabled, so climbing a ladder is out. So I guess I will see what we can do next.