Forum Discussion

surelock's avatar
surelock
Freshman
6 years ago

Continual Connectivity Issues

We have had ongoing connectivity issues for about a month or so now, typically a reboot will resolve this (although speed seems much slower in the same period as well as identified by Youtube stats). ...
  • surelock's avatar
    surelock
    6 years ago

    Ok started from scratch and removed all cables from modem and with power off reinstalled coaxial (I think it may have been a bit cross threaded as it was a bear to unscrew) and then power as all the lights started to come back on I reinstalled network cables, and it is now working. The issue seems to have been the coaxial was finger tight but cross threaded, thanks for the assitance.

surelock's avatar
surelock
Freshman
2.1.1
MarkJFine's avatar
MarkJFine
Professor
6 years ago

Not good... Is there a way to check the cable connection at the dish? That code essentially means the modem is unable to contact the radio in it. If the connector at the back of the modem is secure, it's possible there's a problem at the other end. If not, you will need a tech to come and check everything out.

  • surelock's avatar
    surelock
    Freshman
    6 years ago
    We are both disabled, so climbing a ladder is out. So I guess I will see what we can do next.
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      Just hang tight until a Hughesnet rep on this site looks over your case.  They'll figure out what to do next.

       

      *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

       

      surelock wrote:
      We are both disabled, so climbing a ladder is out. So I guess I will see what we can do next.

       

      • surelock's avatar
        surelock
        Freshman
        6 years ago

        Ok started from scratch and removed all cables from modem and with power off reinstalled coaxial (I think it may have been a bit cross threaded as it was a bear to unscrew) and then power as all the lights started to come back on I reinstalled network cables, and it is now working. The issue seems to have been the coaxial was finger tight but cross threaded, thanks for the assitance.