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GabeU's avatar
GabeU
Distinguished Professor IV
9 years ago
Solved

Credit Cards no longer accepted as online, nor automatic, payment. NOW FIXED.

Like last month, I go to make a manual online payment, like I have for the last twelve years, and over three years with the card I have, and again, it wouldn't go through.     So, again, I cal...
Performance
  • GabeU's avatar
    GabeU
    9 years ago

    Another success.  I'm going to assume that this is completely fixed, so I'll "Solution" this thread.  

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

debbie.jean.bro

 

I still contemplate switching to automatic payments every now and again, but I'm a little nervous about it.  

 

Years ago, I had an issue with a manual payment that was "double billed" (using a bank issued debit card, but as a credit card).  HughesNet didn't believe me, and I ended up in a three way call with HughesNet and my bank.  After my bank told them that, sure enough, they took the payment out twice, they still said, in so many words, "No, we did not.  We billed once.  We did not take your money a second time."  

 

In order to prevent a couple of checks from bouncing the bank covered the extra amount.  Finally, about three months later, I got an "apology" letter from HughesNet, stating that they had found that, in fact, they had double billed me, and that they would give a credit for the next bill, which they did.  I notified the bank and, the next month, they took their loaned money back.  

 

So, in the end, everything worked out, but since then I've been a little reluctant to set up automatic payments because of that whole episode.  It happened in, perhaps, 2008 or 2009.  I can't remember, for sure.  

debbie.jean.bro's avatar
debbie.jean.bro
Advanced Tutor
8 years ago
Gabe, then I can certainly understand your reluctance! I now have every bill except my lot rent on auto pay. I realize I'm taking a risk and I monitor my bank account daily. So far, no glitches. It's just so convenient. But I am very low income, so any mistake like the one you mentioned, would potentially overdraft me, depending upon the time of month. Since I don't use credit cards and am very frugal, I don't have a ton of monthly bills, which helps. The one I tend to forget about is the garbage bill because they've gone to a system of only billing 3 times a year. Because of that, it's a fairly big bill, from my perspective, and I never remember what month it's coming until they email me about 2 days in advance. Other than that, it's car, insurance, electric, Hughesnet, Centurylink, and Amazon Prime, which I do monthly rather than annually.