KEJ
3 years agoFreshman
Data Tokens Missing
Moderators: On Nov. 2, 2022, my 75 GB plan data and 50 GB bonus zone data were replenished. However, my 682 GB of data tokens were not rolled over, resulting in a 0 GB balance. From Nov. 2nd - Nov. ...
- 3 years ago
Good morning KEJ,
I see it's your first post here, so welcome to the community! Thank you for these details, they help a lot. I'll escalate this to our engineers to resolve. I'll post back once I have an update for you. Your patience and understanding are much appreciated.
Thanks,
Liz
- 3 years ago
Hi KEJ,
I'm seeing your token data on your account now. If you have any other concerns, please don't hesitate to drop by the community again!
-Liz