Forum Discussion

Morgan36701's avatar
Morgan36701
Freshman
7 years ago

Data usage goes like wildfire

I was told to do the 24 hours test. Was told zero devices was connected and call in 24. I did and said sorry test no good you had device connected. 100% sure I didnt. The. Told to unplug and call back...
Data Management
Data Usage
  • Amanda's avatar
    Amanda
    7 years ago

    Hi Morgan36701

     

    Welcome to our community and thank you for your post. I am sure we can narrow down the problem together and get this resolved. It appears that aside from the two phones mentioned, there has also been an Xbox accessing the internet too. The easiest thing we can do to start is do the data test again, you won't need to do it for 24 hours (more than 5 hours is acceptable, some prefer to do it overnight).

    I will add data to your account for the test and all you will need to provide is the day and time you disconnected devices/turned off wi-fi, then the day and time you re-connected. The power and coaxial cables should remain connected in order for us to see logged data. Your patience and cooperation are appreciated.

     

    ~Amanda

     

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

In order to properly perform a modem isolation test the WiFi in the HT2000W must be disabled to ensure that nothing is connecting via WiFi.  And, of course, make sure to disconnnect all devices that are connected via ethernet cable, as well.  

 

To disable the WiFi in said modem, please see the section titled "How do I manage my built in WiFi modem?" in this PDF.  Make sure to click "Save Settings" after unchecking "SSID Enable" for each radio separately, as unchecking all four, then clicking "Save Settings", will not hold the settings. 

 

One thing to keep in mind:  some things when turned off aren't really off, but in standby, and still connected, and those things can still use data.  This is especialy the case with satellite TV receivers (if you have one connected to HughesNet, that is).   

 

Chances are something is legitimately using the data, though without you being aware of it, and though it can be tricky to figure out what's doing so, it can be done.  

  • Morgan36701's avatar
    Morgan36701
    Freshman
    7 years ago
    Thanks. During the 24 hour test all devices where off and ssid was disabled on network. They said I still had a device get used during that time so test failed and would have to repeat. Frustrating
    • Morgan36701's avatar
      Morgan36701
      Freshman
      7 years ago
      I've checked meter one day every 30min or so and it counted down quickly :(
      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago

        Morgan36701

         

         

        You indicated that the only thing you use with the service is two phones.  If you list what they are, and I don't mean specifics, just basically what they are, someone familiar with them might be able to help figure out what's using the data.  I only have a tracfone, so I wouldn't be very helpful in that endeavor.  

         

        Also, you might want to take a look at the connected devices list in the WiFi section of the System Control Center.

         

        Go to http://192.168.0.1/#!/usage , click WiFi Settings on the left, enter your password (admin if you haven't changed it), and then click on Devices in the Status box on the lower right.  Do that just to make sure nothing is connected that you aren't aware of.