Forum Discussion

wncsohn's avatar
wncsohn
Freshman
6 years ago

E-Mail == The account cannot be accessed at this time.

I don't use this e-mail often but when I tried to access it this morning my "Outlook" I notice I have ZERO e-mails after 10/5/19.  I then tried to access it via the web mail but I'm getting the above error message. 

 

Upon looking at my mail further I noticed that "someone" has been trying to send e-mails and there are 9 "Mail Delivery System" messages with various "reasons" why the mails couldn't be delivered.  I DID NOT send ANY of these "e-mails".

 

I then attempted "Live Chat" this morning to try and figure out wth is going on but got a message that it was down.  This is my last resort!

 

Please let me know what I can do to get this situation resolved A.S.A.P.

E-mail
Performance
  • Liz's avatar
    Liz
    6 years ago

    Good morning wncsohn,

     

    Thanks for letting me know. Outside of the HughesNet webmail, there's not much we can control, but you can try removing and readding the account in Outlook to reset things.

  • MarkJFine's avatar
    MarkJFine
    Professor
    6 years ago

    Those mail delivery errors are from emails where someone has forged your email address for spam.

    Your email address is on a list somewhere that's been sold to spammers.

    I would seriously take a look at what e-lists you've signed up for, or any other things you've used your email to sign up for.

    • Liz's avatar
      Liz
      Moderator
      6 years ago

      Good morning wncsohn,

       

      I'm glad you found the community, thank you for posting. So that I understand better where you're running info email login difficulties, can you please explain where exactly you're clicking to access webmail?

       

      Are you clicking the My Email link in the top right corner of the Support Center?

       

       

      Does the "E-Mail == The account cannot be accessed at this time." message show immediately after clicking that My Email link? Can you please provide a screenshot when that message appears? Here are instructions on how to take a screenshot.

       

       

      Your cooperation, patience, and understanding are much appreciated.

      • wncsohn's avatar
        wncsohn
        Freshman
        6 years ago

        Yes, when I click "My Email" (as on the above bar) it takes a moment but brings up this screen.

         

    • wncsohn's avatar
      wncsohn
      Freshman
      6 years ago

      Thanks for the info regarding those e-mails.  I haven't really been using that e-mail much at all in the past year.  Once I can access it I'll go through and "unsubscribe" to most of the things that go there, since I don't use it much to begin with.

      • MarkJFine's avatar
        MarkJFine
        Professor
        6 years ago

        Only unsubscribe to those things you signed up for. Fraudulent e-lists often use this as a ploy to verify valid email addresses so unsubscribing won't do anything but give them more reason to use it.