Forum Discussion

Freshman

4 years ago

e-mail bounce back

A couple of days ago I started to get every e-mail bounced back.

The message I get is "554 5.7.1 Message has been rejected due to suspected spam content."

This happens when sending to an hughes.net account or other e-mail providers.

This happened earlier this year and was fixed by Remy in May.

Can you please look into this as it was something on the Hughes side connected to my account?

Can you please also provide any input as to why this is happening and what I should do to prevent?

I also have Norton installed and activeI also have

Please help

Thanks in adavance for your help

maratsade
Distinguished Professor IV
4 years ago
The reps here can look into that; they may need some more info from you, like the email domains you're sending to, and maybe the actual email addresses. Don't post them here, though. If the reps need any private info they will ask that you send it to them via private message.
Liz
Moderator
4 years ago
Good morning Chargerdreamer,

Thanks for posting and providing those details, they help a lot! I was able to escalate this to our email admins to address. Sounds like your dynamic IP address got flagged for spam, so that's why you're getting that error. It's likely you specifically aren't the cause (we're not sending mass unsolicited emails, right?), so there's no cause for concern. I'll post back once I have news to share from the e-mail admins.

Thanks,

Liz
- Chargerdreamer
  Freshman
  4 years ago
  Thank yuo Liz.
  Not sure what you mean by unsolicited e-mails, but I assure you that any e-mails that I have sent were all intended to people or businesses I deal with.
  Thanks again for helping solve this issue.
  - Liz
    Moderator
    4 years ago
    Good morning Chargerdreamer,
    
    Thank you for your patience while our e-mail admins resolved your concern. You should be able to send e-mail normally now. Don't hesitate to drop by the community again if you have other concerns.
    
    -Liz