Forum Discussion

stargate7's avatar
stargate7
Sophomore
5 years ago

e mail not loading

the last few days i have been having problems with my e mail loading on the hughes web site, just says loading but never comes up! Are they having a problem with it? Do i need to give you another email address so you  can get back with me or will you be able to do it here, Never mind it would be a reply here! My Bad u have got to excuse me had a tiring day. Thanks ahead of time! 

    stargate7

Performance
  • GabeU's avatar
    GabeU
    5 years ago

    stargate7 

     

    Two things I would try...

     

    1.  Clear your Chrome browser cache, then close all open browser windows.  Then open a new browser window and try your email again.  

     

    If that doesn't work, do the following...

     

    1.  Clear your Chrome browser cache, then close all browser windows. 

    2.  Unplug the HughesNet modem from the power outlet.

    3.  Bring up the Command prompt.  Type, without the quotes, "ipconfig /flushdns", then hit enter.  And yes, there is a space between the g and /.  

    4.  After the flush completes, close the Command prompt and shut down your computer.

    5.  Plug the HughesNet modem back in.

    6.  After waiting for at least five minutes, which will give the HughesNet modem time to be fully up and ready, start your computer and try accessing your email again.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Have you tried loading your email using a different browser? 

    • stargate7's avatar
      stargate7
      Sophomore
      5 years ago

      Yes sir, tried with Google, same thing just keeps trying to load but never does! Any other suggestions! 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        OK, so you've tried with Chrome browser, and also others? I would try using the incognito mode in Chrome next. You could also clear the cache and cookies to see if that's what's messing up access. 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    stargate7 

     

    Two things I would try...

     

    1.  Clear your Chrome browser cache, then close all open browser windows.  Then open a new browser window and try your email again.  

     

    If that doesn't work, do the following...

     

    1.  Clear your Chrome browser cache, then close all browser windows. 

    2.  Unplug the HughesNet modem from the power outlet.

    3.  Bring up the Command prompt.  Type, without the quotes, "ipconfig /flushdns", then hit enter.  And yes, there is a space between the g and /.  

    4.  After the flush completes, close the Command prompt and shut down your computer.

    5.  Plug the HughesNet modem back in.

    6.  After waiting for at least five minutes, which will give the HughesNet modem time to be fully up and ready, start your computer and try accessing your email again.

    • stargate7's avatar
      stargate7
      Sophomore
      5 years ago

      Hey there guys, well i dont know what happened some how it is up and working now, i gotten a little frustrated, i jerked everything out of the wall threw on the floor a couple of time, plug everything back in and wahla its back to working! lol just kiding,, Although i did not try what you suggested but i will save this procedure for the next time something like this happes, i dont know i guess it fix itself! By the way i do every thing on Microsoft Edge, iam curious about one thing though every now and again i get a pop up that says "my hughes.net is out of date" regarding my email iam guessing! I dont know, at least its all working now. But i want to seriously thank you guys for the great response and work that yall do, it is very vert to find help like yall give! IF i ever need i any help i  will be back!  

                    Thanks again   stargate7

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        We forgot to add: if nothing works, kick the modem around a few times. LOL

        Good to hear you can get to your email again!