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4Him's avatar
4Him
New Poster
6 years ago

Echostar 19

Hi I'm new here.  Recently I've had an awful time with Hughesnet.  Roughly out the past 40 days, I've only had service for 20.  The service tech was Alex and he was wonderful.  Yesterday he was here ...
Performance
  • Jay's avatar
    Jay
    6 years ago

    Hello 4him, 

     

    We have two satellites that we use to provide Gen 5 services, the Echostar 17 and the Echostar 19. The technician simply meant that he was going to repoint your dish from Echostar 17 to Echostar 19. The technician was able to do this during his visit so there is no need for you to worry about scheduling another appointment. 

     

    -Jay

     

  • 4Him's avatar
    4Him
    6 years ago

    Thank you very much Jay!

Jay's avatar
Jay
Moderator
6 years ago

Hello 4him, 

 

We have two satellites that we use to provide Gen 5 services, the Echostar 17 and the Echostar 19. The technician simply meant that he was going to repoint your dish from Echostar 17 to Echostar 19. The technician was able to do this during his visit so there is no need for you to worry about scheduling another appointment. 

 

-Jay

 

  • 4Him's avatar
    4Him
    New Poster
    6 years ago

    Thank you very much Jay!

    • Jay's avatar
      Jay
      Moderator
      6 years ago

      I'm happy to help! Please feel free to reach out if you have any additional questions or concerns.

       

      -Jay